Please take the time to read the following information. If you’re new to Glastonbury there is a lot to take in but this page should provide you with everything you need to know about registration, and buying tickets for Glastonbury Festival 2011.
- BASIC TICKET INFORMATION
- TICKET PRICES
- HOW TO BUY TICKETS
- HOW TO REGISTER / REGISTRATION INFORMATION
- LOST REGISTRATION NUMBERS & EXISTING REGISTRANTS
- DATA PROTECTION & EXPIRED REGISTRATIONS
- DISABLED INFORMATION
- TICKET ENQUIRIES
- PAYMENT INFORMATION & SMALL PRINT
- INTERNATIONAL BOOKINGS
- COACH & TRAIN TRAVEL
- TIPIS
- CAR PARK & CAMPERVAN/CARAVAN TICKETS
- GROUP BOOKINGS
- ID
- TICKET DISPATCH
- TICKET INSURANCE, REFUNDS/CANCELLATIONS/EXCHANGES & LOST TICKETS
- LOCAL & SUNDAY TICKETS
- TERMS & CONDITIONS
BASIC TICKET INFORMATION
Whether 2011 will be your first Glastonbury or you’ve been buying tickets for years, please take a moment to read the ticket information below to familiarise yourself with the process and key dates.
Tickets for Glastonbury Festival 2011 will go on sale at 9am on Sunday, October 3rd, costing £195 (+ £5 booking fee and P&P).
You will be able to book up to 8 tickets per transaction by paying a £50 deposit per person, either online at www.seetickets.com/g2011 or on the booking line: 0844 412 4635. You will need the registration number and postcode for each person for whom you are booking a ticket.
There will then be no further UK payments taken until the booking site re-opens on April 1st 2011, when you will have a week to pay your balance of £145 per ticket, and to book everything else you might need (tipis, campervan tickets, parking, insurance).
Every person who intends to purchase a ticket must have a valid registration number. You can register online at www.glastonburyregistration.co.uk or visit www.seetickets.com/see/getglas.asp, to check whether you have an existing valid registration. Each ticket will feature the photograph of the registered ticket holder and will be non-transferable. Security checks will be carried out to ensure that only the person in the photograph will be admitted to the Festival.
UK ticket balances will be payable in the first week of April 2011 (9am April 1st – 23:59 April 7th). Please note that there will be no option to pay your ticket balance or book car and campervan tickets prior to April 1st.
International ticket balance payments will be taken from 9am (GMT) February 25th until 23:59 (GMT) 3rd March 2011.
Standard Ticket: £195 + £5 booking fee per ticket + £4.95 P&P per booking (a £50 deposit per ticket is payable from October 3rd 2010)
You may wish to purchase the optional TicketPlan Protection for an additional £4.50 per person when paying the balance for your tickets. Should you be unable to attend the Festival, this may enable you to receive a refund for the face value of your Festival tickets. For more information visit the Cancellation section.
Car Park Ticket: £20 – available Spring 2011
Campervan Ticket: £75 – available Spring 2011
Tipis: £900 – available Spring 2011
Details of combined coach and festival tickets and other transport options will be posted here soon.
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HOW TO BUY TICKETS
Once registered, you can pay a deposit for up to 8 tickets per transaction online at www.seetickets.com or by phone on 0844 412 4635. Bookings will be taken from 9am on Sunday October 3rd 2010. You will need the registration number and postcode for each person for whom you are booking a ticket.
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HOW TO REGISTER / REGISTRATION INFORMATION
Register online at www.glastonburyregistration.co.uk. Online registration only takes a few minutes, but needs to be completed at least 48 hours before you intend to buy a ticket. You will need to provide basic contact details and to upload a passport-standard photo. Once your photo has been approved, you will be emailed a unique registration number that you will need to quote to book your ticket.
Everyone aged over 12 on Wednesday 22nd June 2011 (when the Festival starts) who plans to the come the Festival, must register. Children aged 12 and under do not require tickets and do not need to register.
If you plan to buy tickets for other people, they all need to be registered - and you will need their registration numbers to purchase tickets on their behalf.
Registration does not reserve or guarantee you a ticket.
Your chance of buying tickets is not influenced in any way by the number of times you register, or the information you provide during registration.
You will receive an email when your registration is received, followed by a second email confirming your registration number, within one working day. If you have not received a confirmation email within 48 hours (Monday-Friday) of having made an online application, please check your spam folder. If your registration is rejected or you do not receive a registration number within 48 hours please re-register.
There is no editing facility for registrations, so please ensure all your details are correct, and that your photo is of a suitable size, of portrait orientation and passport standard before submitting your details.
Registration will be temporarily suspended before and during the main ticket sales periods so make sure you register at least 48 hours before you intend to purchase tickets. Please allow time for your photo to be approved.
If you are unable to register online please send an SAE to: Registration, Glastonbury Festival Office, 28 Northload St, Glastonbury, BA6 9JJ to receive a postal registration form within 5 working days.
Postal registrations will be confirmed within 14 working days of receipt.
If you haven't received a registration number within this period, please contact the Festival Office.
Please note to be eligible to purchase tickets on October 3rd, your completed registration form must be received by the Festival Office no later than September 17th. Registrations received after this date will still be processed, but may not be valid for October 3rd.
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LOST REGISTRATION NUMBERS & EXISTING REGISTRANTS
If you opted to save your details online (by ticking the opt in box) when registering for a previous Festival, you do not need to re-register as your registration number will still be valid. You will be sent an email reminder of your registration number by Seetickets,
If you'd like to check what your registration number is, or when your registration is valid until, visit www.seetickets.com/see/getglas.asp, telephone: 0844 412 4626. You will need the surname and postcode you used when you registered to retrieve your registration number.
If your address/name has changed since you registered, you can either register again or choose a different delivery address when you buy.
If in any doubt, please re-register.
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DATA PROTECTION & EXPIRED REGISTRATIONS
If you registered by post in 2007 or 2008 you will not have had the option to save your details and therefore need to re-register.
All data collected in 2007 was destroyed, so all 2007 registrants will need to register again this year. Those who registered in 2008, 2009 and 2010 were offered the chance to save their details - if you did so, your existing registration number is still valid - you can check at www.seetickets.com/see/getglas.asp. If you did not opt to have your details saved, then you will need to register again this year.
Data collected during registration will be destroyed one month after the Festival unless you opt to have it retained by Glastonbury Festivals for future registrations. Retained information will also be used to inform you of events run by Glastonbury Festival. No information collected through registration will be offered for sale or made available to any third party.
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DISABLED INFORMATION
There are no separate disabled weekend tickets. However, once you have secured your Festival ticket in the usual way, please contact us for an application form for access to disabled facilities on-site. Everyone planning to buy Festival tickets needs to register. For further information, please go to the Disabled Information page.
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TICKET ENQUIRIES
All public ticket sales are managed by the Festival’s ticket agency – Seetickets. The Festival does not have access to Seetickets’ booking system or individual booking information, so if you have an enquiry specific to your booking, then please contact Seetickets on 0844 412 4626.
Seetickets
PO Box 9091
Nottingham
NG1 9DA
You can also access information regarding your ticket booking, including details of ticket dispatch, online at http://www.seetickets.com/see/content_contactus.asp using your booking reference number and email address or postcode.
If you require general information about tickets (that isn’t related to a specific booking), please find the information in this page. If you cannot find the information you require here, please contact the Festival Office, who will be able to assist you with general information about Festival tickets.
A limited number of hospitality tickets are available to purchase for the media and those working in the music industry. Any enquiries regarding hospitality tickets should be emailed to hospitality@glastonburyfestivals.co.uk.
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PAYMENT INFORMATION & SMALL PRINT
Tickets will be available online at www.seetickets.com or by telephone. The UK ticket sales line is 0844 412 4635. Call charges will vary, according to your service provider. UK sales will not be accepted on the International Ticket Sales Line, or any other Seetickets telephone lines.
If you pay a deposit for more than one ticket you will have the option either to pay the balance collectively or individually. Balance payments can be made from additional cards at a later date, however each ticket for which the balance is settled separately will be processed as a single booking and will therefore be subject to £4.95 postage per individual transaction.
It is your responsibility to remember to pay your balance. Any tickets for which the balance has not been paid by April 7th 2011 will be refunded £40. A £10 administration fee will be retained.
Tickets purchased after April 7th 2011 must be paid for in full at point of booking.
Payment by card for UK sales (both online and by telephone) will be by the following debit cards only - Visa Debit, Visa Electron, Switch/Maestro Domestic and Solo. Credit cards will not be accepted for UK sales. For the purpose of ticket sales the UK includes Northern Ireland, the Isle of Man and the Channel Islands. Debit card sales will be processed immediately in most cases and certainly within five working days of the sale being confirmed. Cheques will be banked as soon as they are received. Personal cheques are not accepted. For the avoidance of doubt please check your bank/card statement following your transaction/s to be certain whether or not your payment has been successful, or contact Seetickets.
When purchasing by telephone you will be told your booking reference number. Please write down the reference number and keep it safe. It is confirmation of your purchase which you may need.
Postal orders and cheques raised by either a building society or a bank (as a Bankers Draft) will also be accepted as payment on the telephone ticket line. Please note personal cheques cannot be accepted. Orders will not be accepted by fax, email or personal callers.
When you confirm your order you will be given a booking reference number. Bankers drafts or postal orders, together with that reference number, must be received by the ticket agency within five working days of the sale. The address of the ticket agency is: Seetickets, P.O. Box 9091 , NOTTINGHAM, NG1 9DA .
Bankers drafts and postal orders must be made out by the bank or building society to Glastonbury Festival 2011 Ltd.
When purchasing online, you will be sent a confirmation email and booking reference number. Please check your spam folder if you do not receive this within 24 hours. Keep the confirmation email safe. If you have any queries about your purchase you will need the booking reference number.
You will be able to use the ticket tracker with the booking reference number to confirm your purchase.
Any transaction that results in a charge back or payment dispute will be cancelled. It is your responsibility to ensure that you have sufficient funds in your account to pay for the tickets. The transaction will be completed during the five working days following the sale.
Glastonbury Festival will cancel all bookings made using multi-hit software or applications to ensure everyone has a fair and equal chance of getting a ticket.
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INTERNATIONAL BOOKINGS
International bookings can be made via seetickets.com. For phone orders, the International Ticket Sales line is 0044 1159 934 183, which will be charged at standard international rates. There is a queuing system for international telephone sales, so be aware you will incur additional telephone charges at international call rates as you wait your turn. This line will also be live from 9am Sunday 3rd October 2010 (British Summer Time).
All international ticket buyers must be registered. If you are permanently living abroad, you can only buy tickets online, or by telephoning the International Ticket Sales Line. No UK sales will be accepted on this line.
International ticket purchases can only be made using either Visa or Mastercard credit cards.
If you are not a UK Citizen but are currently in the UK, and have a UK debit card and UK address, you can buy in the same way as a UK resident. However if you wish to use a credit card registered in your home country, you must either purchase online using your overseas address, or ring the International Telephone Sales Line.
International ticket balance payments will be taken from February 25th until 3rd March 2011. To ensure prompt delivery of international ticket orders, all balance payments for international ticket holders must be received by Thursday 3rd March 2011. It is your responsibility to remember to pay your balance. Any tickets for which the balance has not been paid by March 3rd 2011 will be refunded £40. A £10 administration fee will be retained.
International tickets will be sent out by registered international post. Please ensure you give your full international address when booking.
An overseas resident can ask a friend who is resident in the UK to purchase on their behalf, using that friend's UK address, or alternatively, a UK resident can purchase a ticket for an overseas resident as one of their ticket purchases - provided that overseas resident is registered.
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COACH & TRAIN TRAVEL
Available Spring 2011
If you choose to travel to the Festival by coach, your journey will generate at least TEN TIMES less CO2 emissions than a person driving in a car alone to the festival. Seetickets will be offering coach travel to the Festival. Full information on coach travel will be available in the New Year. You will be able to choose a specific coach for arrival and for departure and it is your responsibility to be on time and board the correct coach; and retain your ticket for the return leg of your journey.
National Express is an Official Coach Partner to Glastonbury. Hundreds of thousands of people travel to festivals and events using National Express coaches, the more who come by coach or train to Glastonbury the better for the environment.
Dedicated coach services will take you direct to the Festival from many destinations across the UK. There's plenty of space in the luggage hold for your supplies and the National Express coach park will get you closer to the campsite than any other form of transport! Book at www.nationalexpress.com/glastonbury.
Information regarding train travel to the Festival will be available in the New Year. Customers must retain their reservation & tickets to board the shuttle bus from the train station to the Festival site at no extra charge. Please visit www.raileasy.co.uk for more details
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TIPIS
Tipis for the 2011 Festival are now sold out. If you have booked a tipi, the lead contact on your booking will be sent an email from the Tipi field organisers in early June, with information about where, when and how to check in to your tipi.
A limited number of Tipis that can each accommodate up to 6 adults will be available for hire when paying your ticket balance. Tipis will cost £900 to hire. Please note that tipis do not include Festival tickets.
Tipis come complete with groundsheet and raincatcher, along with free use of the solar showers and discounted access to the yurt sauna. Everyone wishing to stay in a tipi must have a Festival ticket.
You will not be able to book a Tipi until you have paid the balance for at least one of the tickets on your booking. To add a tipi to an existing booking, telephone 0844 412 4626.
Click here for more details about Tipi life at Glastonbury.
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CAR PARK & CAMPERVAN/CARAVAN TICKETS
Available Spring 2011
Car Parking and campervan/caravan tickets are £20 and £75 respectively. You will not be able to book Car Park or Campervan Tickets until April when you have paid the balance for at least one of the tickets on your booking.
Only campervans or caravans with fitted sleeping, and washing or cooking facilities will be allowed into the campervan field. Please check the website for more information about which types of vehicles can use these fields.
To add a car park or campervan ticket to an existing booking, telephone 0844 412 4626 or visit Seetickets.com to make the purchase. You will be required to provide your booking reference number confirming that you have already bought Festival tickets. Campervan passes usually sell out well before the Festival, so it's best to book them when you book your tickets!
Car park tickets, campervan tickets and routing stickers will be sent out with your Festival tickets; unless bought in a later transaction, in which case they will be sent separately and will have a separate booking reference for use on the ticket tracker.
As with your Festival tickets, car parking and campervan tickets are non-transferable, and attempts to re-sell them may result in their cancellation. However, you have the option to cancel campervan ticket purchases, prior to May 6th, by contacting Seetickets on 0844 412 4626.
GROUP BOOKINGS
Glastonbury Festival does not reserve group bookings. If you are planning to celebrate your wedding/handfasting/hen party/significant birthday/end of exams bash at the Festival, everyone in your group needs to register and purchase tickets in the same way as anybody else buying tickets.
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ID
You do not need ID to enter the Festival. All tickets will be personalised with the passport photograph submitted by the ticketholder during registration.
Every ticket holder will be required to present their personalised ticket. Checks will be made at the gates. If you are not the person whose face is printed on the ticket you will be denied entry.
Children aged 12 and under, and child ticket holders, must be accompanied by an adult ticket holder. If you are bringing a child aged 12 or under with you who looks older than 12 it is advisable to bring ID to verify their age.
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TICKET DISPATCH
UK TICKETS will this year be sent out by DX Secure Services. Tickets will be sent to the address specified when booking. A signature will be required at the point of the delivery.
If you ordered more than one ticket, your tickets will be dispatched to the address you provided for the first name on your booking. If you paid your balances separately, you will each receive your own ticket.
It is expected that you will receive your tickets at least 14 days before the Festival starts.
Information about the dispatch of your tickets will be available through Seetickets who will email you with your tracking reference. You can track your ticket order via www.thedx.co.uk/glastonbury by entering your tracking reference number.
You can also obtain your tracking reference via Seetickets' order tracker – www.seetickets.com/tracker. To access the order tracker you will require your email address and booking reference number. If you are not at home when your tickets arrive, a card will be left giving you instructions on how to arrange re-delivery (including weekend delivery options) or pick them up from your local collection office.
INTERNATIONAL TICKETS will be sent out by registered international post. You can track your international ticket order via www.royalmail.com by entering your Track and Trace number which is available via Seetickets order tracker – www.seetickets.com/tracker. To access the order tracker you will require your email address and booking reference number.
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TICKET INSURANCE, REFUNDS/CANCELLATIONS/EXCHANGES & LOST TICKETS
Tickets cannot be transferred to another name.
You may wish to purchase the optional TicketPlan Protection under our Master Policy, so that a refund of the value of your Ticket (including Booking Fee) can be provided to you if you cannot attend the Festival due to the circumstances set out in the Terms and Conditions. TicketPlan Protection is subject to an additional £4.50 per person when paying the balance for your tickets.
TicketPlan Protection provides cover for a range of unforeseen circumstances that may prevent you being able to attend the Festival. To read a summary of the Terms and Conditions please visit http://www.seetickets.com/g2011/TicketPlan_Protection_Terms_and_Conditions.pdf.
Please note that the TicketPlan Protection policy will not cover the loss of your ticket, or any circumstances which could be considered foreseeable (e.g. examinations, pre-arranged medical procedures or work commitments).
Alternatively, you may wish to check whether your ticket is covered by your own personal insurance.
If you are unable to come to the Festival, and require a refund for your ticket, please contact Seetickets on 0844 412 4626 before midnight May 6th 2011. A £10 administration charge will be retained from all refunded tickets.
Tickets are non-refundable after the deadline of May 6th. However, if you bought the TicketPlan Protection for your ticket and if your reason for not being able to come is covered by the policy, a claim can be made by contacting the Ticketplan helpline on 0870 950 1119 .
Any ticket deposits for which the balance has not been paid by April 7th 2011 will be automatically refunded to the card on which they were booked; with a £10 administration charge retained and all tickets will be cancelled. Ultimately it is your responsibility to ensure your ticket balance is paid on time.
Unfortunately, if tickets are delivered to ticket holders, and subsequently lost, destroyed or misplaced, we cannot replace them.
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LOCAL & SUNDAY TICKETS
The first and best option for all local residents to secure tickets is to follow the same procedures as everybody else - online or by phone on 3rd October 2010 or in a subsequent resale. Local residents will need to register to purchase tickets - exactly the same as any other ticket buyers.
A limited number of tickets will be made available for people resident in the parishes surrounding Pilton village, who have registered using that address, but who have been unable to buy tickets when first released. Details of who can apply, and how to apply, will be announced in Central Somerset newspapers in Spring 2011.
Sunday tickets are made available exclusively to residents of Central Somerset to come to the Festival for one day, on Sunday 26th June 2011. Sunday ticket purchasers need not register. Please keep an eye on Central Somerset press for details in early Spring 2011.
A limited number of Glastonbury Festival tickets will be available to buy through a promotion with The Western Daily Press and Bristol Evening Post who will be running a reader offer in Spring 2011. For further details please visit http://www.thisissomerset.co.
TERMS & CONDITIONS as printed on all tickets
Terms & Conditions
1. This ticket is non-transferable. From October 3rd 2010 you may reserve a ticket for the festival with a deposit of £50.00. The full balance is due by April 7th 2011 for UK buyers and by March 3rd for International buyers. If the balance is not paid by the applicable deadline then the amount you have paid less a £10 administration fee will be repaid to you. If you pay for your ticket in full by the applicable deadline but cancel by 23:59 May 6th 2011 you will be reimbursed the value of your ticket less a £10 administration fee. After 23:59 May 6th 2011 no refunds will be made other than in the event of the cancellation of the Glastonbury Festival 2011. Booking fees and Postage and Packing charges are non-refundable.
2. The artist and performer line-up and all billed attractions may be subject to change at any time without notice.
3. The Premises Licence Holder reserves the right to refuse admission in any circumstances. In order to facilitate the security, safety and comfort of all guests the Premises Licence Holder may refuse entry to ticket holders who attempt to enter the Festival site with prohibited items. Please refer to www.glastonburyfestivals.co.uk for information on articles which will not be allowed onsite.
4. Admission is at Ticket Holder's own risk. Glastonbury Festival 2011 Ltd and the Premises Licence Holder will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the actions of other patrons or third parties.
5. Duplicate tickets will not be issued for lost or stolen tickets.
6. This ticket is only valid when purchased from official agents. Tickets bought from other sources will be refused admission.
7. This ticket is personalised to the named ticket holder and may not be:
(a) sold or transferred to another person; or
(b) used by any person for promotional purposes, including as a prize or other reward in a competition or lottery, except with the prior written permission of Glastonbury Festival 2011 Ltd
(c) This ticket cannot be purchased by an agent on behalf of his or her principal.
8. Where a ticket has been obtained by a person in breach of clause 7, Glastonbury Festival 2011 Ltd’s obligations in relation to the ticket will cease to have effect immediately, in particular:
Information & Notification
1. Cars, Caravans and Camper Vans require a separate ticket. Please see www.glastonburyfestivals.co.uk for more information.
2. Do not buy tickets from street traders and unauthorised agencies. Tickets are security printed and are personal to the ticket holder only. Any attempt to transfer or resell tickets will lead to automatic refusal at the entrance. Beware of forgeries.
3. Official merchandise will be available on site. Please don't buy from unlawful street traders.
4. Please use the toilets and urinals and do not pollute the streams and hedges.
5. Please use the litterbins and recycling points provided.
6. Your vehicle may be searched by security personnel at the vehicle gates on entry to the Festival car parks.
7. You may be searched at the entrance. Any items which the organisers consider may be used in an illegal or offensive manner shall be confiscated. Persons suspected of carrying out illegal and/or offensive activities onsite may be searched.
8. No animals are allowed on site with the exception of registered guide dogs.
9. Fireworks, Chinese/flying lanterns, flares and the burning of plastics are not permitted.
10. To protect your own safety and those of other guests, please act responsibly.
11. Medical treatment at the Glastonbury Festival is provided by Festival Medical Services who are a separate legal entity. Any claims resulting from medical treatment on-site should be directed to Festival Medical Services. Glastonbury Festival 2011 Ltd accepts no liability for any injury, claim or damages resulting from any medical treatment on-site.
12. Disabled facilities are available – please see the website http://glastonburyfestivals.co.uk/information/disabled-info/ for further information
13. Anyone resisting confiscation of disallowed items or disregarding these conditions will face eviction from the site.
14. Smoking is not permitted in enclosed public areas
15. Glastonbury Festival 2011 Ltd does not offer refunds in the event of lost or stolen tickets or where the ticket holder cannot attend the festival due to reasons beyond the Festival’s control. You might consider it prudent to insure the value of your ticket in the event of such loss.
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WARNING: EXCESSIVE EXPOSURE TO LOUD MUSIC MAY CAUSE DAMAGE TO YOUR HEARING