Glastonbury Festival 2014

2014 Ticket Info

Tickets for Glastonbury Festival 2014 are now sold out. Full information about paying your balance, adding car parking and accommodation to an existing booking, plus information about refunds, resales and registration for future years can be found below. To search this page for specific information please use the search function (ctrl + F / cmd + F) on your browser.

BASIC TICKET INFORMATION
REGISTRATION
HISTORIC REGISTRATIONS
DATA PROTECTION
HOW TO BOOK
BALANCE PAYMENTS
CHILDREN
DISABLED INFORMATION
TICKET ENQUIRIES
SEETICKETS COACH PACKAGES


COACH PACKAGE TERMS AND CONDITIONS
PAYMENT INFORMATION & SMALL PRINT
CALL CHARGES
INTERNATIONAL BOOKINGS 


TIPIS
CAR PARK & CAMPERVAN/CARAVAN TICKETS 


GROUP BOOKINGS 

ID
TICKET DISPATCH
REFUNDS/CANCELLATIONS/EXCHANGES & LOST TICKETS
LOCAL & SUNDAY TICKETS 
 

TICKET TERMS & CONDITIONS

INFORMATION & NOTIFICATION
 

GLASTONBURY FESTIVAL 2014 BASIC TICKET INFORMATION

• Standard admission full weekend tickets for Glastonbury Festival 2014 will cost £210 + £5 booking fee.

• Everyone, aged 13 or over, who wishes to attend the Festival must be registered before they can pay a deposit.

• Glastonbury registration is now supported on all major mobile operating systems. Click here to submit your registration. Please note if you are not yet registered and wish to register for the 2014 resales, you will need to do so by 5pm 21st April.

• You may book up to six tickets per transaction.

• Attempting to book tickets online using multiple browser tabs can confuse the ticket sales process and cause your transaction to fail. We strongly advise that you use just one single browser tab when trying to book tickets, in order to avoid possible problems with your transaction.

• Booking for the Worthy View Pre-Erected Campsite is open now here.

• Both UK and International ticket balances of £160 + £5 booking fee per ticket, will be payable in the first week of April 2014 (from 9am Tuesday 1st April - 23:59 Monday 7th April), when you will also be able to book everything else you might need (tipis, campervan tickets, car parking and cancellation protection).

• Full information about the tickets process for Glastonbury Festival 2014 can be found below. To search this page for specific information please use the search function (ctrl + F) on your browser.


REGISTRATION

Tickets for Glastonbury Festival are non-transferable. Each ticket will feature the photograph of the registered ticket holder. Security checks will be carried out to ensure that only the person in the photograph will be admitted to the Festival.

Resale of tickets is strictly prohibited and will result in the cancellation of your order.

Whether you are booking a deposit for a Festival ticket or a coach package, every person (aged 13 or over) who intends to purchase a ticket must have their own valid registration number.

If you plan to buy tickets for other people, they all need to be registered - and you will need their registration numbers and corresponding postcodes in order to purchase tickets on their behalf.

Online registration is free of charge and only takes a few minutes, but needs to be completed by 5pm on Monday, 21st April 2014. You will need to provide basic contact details and to upload a passport-standard photo.

Register online at www.glastonburyregistration.co.uk
N.B. Registration will be temporarily suspended before and during the main ticket sales periods so please allow time for your photo to be approved.

Look up an existing registration at https://glastonbury.seetickets.com/registration/lookup
N.B. If you have registered for a recent Glastonbury Festival it is likely you are still registered, so you would only need to re-register if you look significantly different to your registered photo. Please check your existing registration well in advance of tickets going on sale. For more information please see HISTORIC REGISTRATIONS below.

Edit or delete old registration details at glastonbury.seetickets.com/registration/Edit.
N.B. it is not possible to edit your photo, so please ensure all your details are correct, and that your photo is in jpeg format, of a suitable size (min 300 x 300 pixels), of portrait orientation and passport standard before submitting your details. Changes to your name and address will be reflected on your ticket, however if you change these details after you have submitted your order, you will need to also amend your delivery address directly with Seetickets.

You will receive an email when your registration submission is received, followed by a second email confirming (or, if the correct process wasn’t followed, rejecting) your registration, within one working day. If you have not received a confirmation email within 48 hours (Monday-Friday) of having made an online application, please check your spam folder. If your registration is rejected or you do not receive a registration number within 48 hours please re-register.

Your chance of buying tickets is not influenced in any way by the number of times you register, or the information you provide during registration. Registration does not reserve or guarantee you a ticket.

If you are unable to register online please send an SAE to: Glastonbury Registration, 28 Northload Street, Glastonbury, BA6 9JJ, to receive a postal registration form. Postal registrations will be confirmed within 14 working days of receipt. If you haven't received a registration number within this period, please contact the Festival Office.


HISTORIC REGISTRATIONS

If you registered for the 2013 Festival your registration number should still be valid, and can be checked online at glastonbury.seetickets.com/registration/lookup

If you registered for the 2010 or 2011 Festival and opted to save your details, you can check your registration number by visiting glastonbury.seetickets.com/registration/lookup

If you registered for the 2008 or 2009 Festival and opted to save your details, or registered for the 2010 or 2011 Festival and opted not to save your details, you will have received an email in July 2011 giving you the option to extend your registration. If you did not receive this email, or did not opt to extend your registration, you will need to re-register.

If you registered prior to the 2007 Festival - and haven’t re-registered since - will need to submit a new registration.

If your address/name has changed since you registered, you can now edit your registration details online at glastonbury.seetickets.com/registration/Edit. If you have already booked tickets, please be sure to notify Seetickets of your change of delivery address.

It is not possible to edit your photo, so if your appearance has significantly changed we would suggest you re-register with a more recent photograph, at glastonbury.seetickets.com/registration/Edit
If you no longer have access to the email account which you originally used to register, you will need to submit a new registration.

 If in any doubt, please re-register well in advance of when you intend to book tickets.
 


DATA PROTECTION

Data collected during registration is retained by Glastonbury Festivals to enable you to book tickets for future Glastonbury Festivals. Retained information will also be used to inform you of events run by Glastonbury Festival. No information collected through registration will be offered for sale or made available to any third party.

To delete your registration, please visit glastonbury.seetickets.com/registration/Edit

Please note this is a separate database to the Festival Newsletter.
To unsubscribe from the Glastonbury newsletter mailing list, simply click the link at the bottom of any newsletter email.


HOW TO BOOK

Once registered, you can book up to six tickets per transaction online at Glastonbury.seetickets.com or by phone on 0844 412 4635*. You will need the registration number and postcode for each person for whom you are booking a ticket.

Seetickets is the only company permitted to sell tickets for Glastonbury Festival. No other site or agency will be allocated tickets. Any other company or individual claiming to sell Glastonbury Festival tickets is bogus.

UK Tickets can only be bought by Debit Card or Bankers Draft/Postal Order.
International Tickets can only be bought by Visa Credit Card or MasterCard.

BALANCE PAYMENTS

You can pay the balance for up to 6 tickets in one transaction, providing you have all paid a deposit and they are all the same ticket type. By grouping your balance payments together you will only pay one postage and packing fee (£7 per order).  You will need to provide each of their registration numbers and postcodes in order to pay their balances.

Please note that you can only pay the balances together if they are for the same type of ticket, so you can pay the balance on up to 6 coach packages together, or up to 6 general admission tickets together, but you can’t pay the balance on a mix of general admission and coach packages in the same transaction.

CHILDREN

Everyone aged 13 or over on Wednesday 25th June 2014 (when the Festival starts) planning to come to the Festival, must register in order to book tickets. Children aged 12 and under do not require tickets and do not need to register.

Anyone under the age of 16 wishing to attend the festival should tick the ‘Child’ option when paying their balance and MUST be accompanied by someone over the age of 18. Those who are ages 16 or 17 are allowed to attend the festival unaccompanied, but we would strongly advise that this decision is made with the consent of a parent or legal guardian.
 

DISABLED INFORMATION

Please note there are no separate disabled weekend tickets. If you are a planning to attend the Festival and are registered disabled, you must register and book your ticket as described above. Once you have secured your Festival ticket in the usual way, please contact us for an application form for access to disabled facilities on-site. Everyone planning to buy Festival tickets needs to register. For further information, please go to the Disabled Information page.
 

TICKET ENQUIRIES

Once you have booked a ticket, you can access information regarding your ticket booking, including details of ticket dispatch, online at https://www.seetickets.com/customerservice using your booking reference number and email address or postcode.
 

If you require general information about tickets (that isn’t related to a specific booking), please find the information in this page. If you cannot find the information you require here, please contact the Festival Office, who will be able to assist you with general information about Festival tickets.
 


A limited number of hospitality tickets are available to purchase for the media and those working in the music industry.  Any enquiries regarding hospitality tickets should be emailed to hospitality@glastonburyfestivals.co.uk. As with standard admission tickets, hospitality tickets are subject to the Festival’s Photography Policy and Broadcaster Internet and Filming Policy


SEETICKETS COACH PACKAGES



As part of the Festival’s Green Traveller Initiative, to encourage Festival goers to reduce audience transport emissions, deposits for combined Coach + Festival ticket packages went on sale at 6pm on Thursday 3rd October 2013, giving the opportunity to book coach package tickets ahead of the general release of tickets.

A limited number of returned Coach + Festival ticket packages will also be made available in the resales in April. To book a combined Coach + Festival ticket package in the resale you will need the registration number and registered postcode for each person (up to 6 per transaction) for whom you are booking.

If you paid a deposit for a coach package in October, you will need to pay your ticket balance between 1st and 7th April. The list of prices for each departure town/city is shown below.

You will be asked to choose a Coach Departure Town (see list below) and Coach Departure Day (Wednesday or Thursday). Please note you must choose one option for your group as a whole - you cannot select multiple options within one transaction.

Provisional departure times have now been released for regional See Coaches services to Glastonbury Festival. Click here for the PDF of the times.

If you have booked a coach package for the Festival, you can view your provisional departure times by entering your details into the See Tickets Customer Service Order Tracker.

Please note, See Coaches reserve the right to change your allocated departure time and coach number if necessary.

Your lead booker will receive a single E-Ticket for your group’s coach travel in the week commencing Monday 12th May, which will include your final allocated coach number, departure times and exact pick up point. No physical coach tickets will be sent out to you in advance. Consequently the P&P charge for coach packages will be at the reduced rate of £1.50.

In order to board the coach, the lead booker will need to present the E-Ticket to the driver of your allocated coach number, and all members within the party should be present.  Your festival ticket(s) will be distributed once the coach has departed from the pick-up point.  Please ensure the lead booker has Photo ID available in order to receive your entry tickets.

The full list of departure towns/cities and prices for each route are:

Bath (single £19.50 / return £30)
Birmingham (single £37 / return £48)
Brighton (single £39 / return £50.50)
Bristol (single £19.50 / return £30)
Cambridge (single £49 / return £67)
Cardiff (single £29 / return £38)
*Edinburgh (single £80 / return £102)
*Glasgow (single £80 / return £102)
Leeds (single £46 / return £61.50)
Leicester (single £38 / return £49.50)
Lincoln (single £46 / return £61.50)
Liverpool (single £46 / return £59.50)
London (single £38 / return £51.50)
Manchester (single £46 / return £59.50)
Newcastle (single £63 / return £82.50)
Norwich (single £51 / return £70)
Nottingham (single £45 / return £60)
Oxford (single £33 / return £47)
Plymouth (single £30 / return £40)
Preston (single £50 / return £65.50)
Reading (single £33 / return £47)
Sheffield (single £46 / return £63.50)
Southampton (single £38 / return £51)
Stoke (single £43 / return £54.50)
Swansea (single £30 / return £39)
Swindon (single £34 / return £45)
Taunton (single £26 / return £36)
* Truro (single £37 / £47)
York (single £54 / return £75)
* Edinburgh, Glasgow and Truro Wednesday departures only


COACH PACKAGE TERMS AND CONDITIONS

In booking a Coach + Festival Ticket Package, you confirm that you have read, understood and agreed to the full terms and conditions for Glastonbury Festival 2014 ticket holders, which can be found below and you must agree to the following:

    •    You must not book a coach package unless you are certain you will be able to travel on the coach you have selected.

    •    Travel on your chosen coach is mandatory in order to receive your Festival tickets.

    •    Under no circumstances can a coach package ticket be exchanged for a standard admission ticket.

    •    Only your coach travel tickets will be dispatched in advance - your festival entry tickets will be handed out mid journey on the coach.

    •    You will be required to show Photo ID to receive your Festival tickets.

    •    You can only book coach packages from one destination and in one time period, per transaction.

    •    Coach packages are strictly non-transferable.

    •    All passengers including children aged 12 and under, and Personal Assistants allocated tickets under the Disabled PA scheme, must purchase a valid coach ticket in order to travel.

    •    If you are travelling with children aged 12 or under, who do not require an entry ticket for the festival, or a PA allocated tickets by the Disabled Access Coordinator you will need to book the required number of additional seats whilst making their Coach Package booking.

    •    If the additional seats required are not available when booking, please contact coachtravel@seetickets.com upon completing your booking in order to purchase your additional coach seats (NB: standard fares apply).

    •    Seetickets cannot guarantee all coaches will have wheelchair access and storage facilities. If you require wheelchair access or wheelchair storage you must contact coachtravel@seetickets.com no later than 30 days prior to departure to ensure the appropriate facilities can be provided.

    •    Where departure times are not stated, you must be available to travel at any point (AM/PM) during the specific day you have selected.

    •    All departure times / points will be released to you no later than 30 days prior to the event.

    •    It is not possible to cancel part of the package - if you are unable to travel on your allotted coach you will need to cancel your ticket booking.

    •    An additional £10 administration charge will be retained from any cancelled coach packages. (£15 ticket cancellation fee + £10 coach cancellation fee).


PAYMENT INFORMATION & SMALL PRINT

Tickets will be available online at www.seetickets.com or by telephone. The UK ticket sales line is 0844 412 4635*. Please note that UK sales will not be accepted on the International Ticket Sales Line, and vice versa. Nor will bookings be taken on any other Seetickets telephone lines.


If you pay a deposit for more than one ticket you will have the option either to pay the balance collectively or individually. Balance payments can be made from additional cards at a later date, however each ticket for which the balance is settled separately will be processed as a single booking and will therefore be subject to £7 postage per individual transaction.

It is your responsibility to remember to pay your balance. Any tickets for which the balance has not been paid by 23:59 on Monday April 7th 2014 will be refunded £35. A £15 administration fee will be retained.
Tickets purchased in resales after April 8th 2014 must be paid for in full at point of booking.


Payment by card for UK sales (both online and by telephone) will be by the following debit cards only - Visa Debit, Visa Electron, Switch/Maestro Domestic and Solo. Credit cards will not be accepted for UK sales. For the purpose of ticket sales the UK includes Northern Ireland, the Isle of Man and the Channel Islands. 
Debit card sales will be processed immediately in most cases and certainly within five working days of the sale being confirmed.

As part of our continued commitment to ensuring that all tickets for Glastonbury Festival are purchased securely by genuine Festival goers you may be asked for additional security information when purchasing Festival tickets online from Seetickets.com. Depending on your method of payment, you will be directed to either Verified by Visa or Mastercard SecureCode for payment authorisation. If you often make purchases online you’re probably already signed up, but if you’ve not already subscribed to one of these services you will need to do so before your transaction can be processed. Signing up only takes a few minutes. However we’d recommend you take the time to sign up now and remember your password for use on October 6th, rather than have to fill out extra forms when buying your tickets. For Visa cards, please register here and for Mastercard and Maestro cards here.

For the avoidance of doubt please check your bank/card statement following your transaction/s to be certain whether or not your payment has been successful, or contact Seetickets.

When purchasing online, you will be sent a confirmation email and booking reference number. Please check your spam folder if you do not receive this within 24 hours. Keep the confirmation email safe.  If you have any queries about your purchase you will need the booking reference number.


You will be able to use the ticket tracker with the booking reference number to confirm your purchase.

Any transaction that results in a charge back or payment dispute will be cancelled. It is your responsibility to ensure that you have sufficient funds in your account to pay for the tickets. The transaction will be completed during the five working days following the sale.


Glastonbury Festival will cancel all bookings made using multi-hit software or applications to ensure everyone has a fair and equal chance of getting a ticket.

Attempting to book tickets on multiple browser tabs can cause your transaction to fail. We advise that you use one single browser tab only when booking tickets, in order to avoid problems with your transaction.

As part of Glastonbury Festival’s commitment to eradicate the touting of tickets, the Festival permits the purchase of a maximum of one ticket per person. Any duplicate orders will be cancelled. In the instance of a duplicate order being cancelled, the purchaser will be refunded less the applicable administration fee.

When purchasing by telephone you will be told your booking reference number. Please write down the reference number and keep it safe. It is confirmation of your purchase which you may need.


Bankers Drafts and Postal Orders raised by a building society, bank or Post Office will also be accepted as payment on the telephone ticket line, and must be:
    •    made out by the bank or building society to Glastonbury Festival 2014 Ltd
    •    received together with your booking reference number within five working days of the sale in order to secure your booking
    •    sent by registered post to: Glastonbury Festival Telephone Orders, Worthy Farm, Pilton, Somerset, BA4 4BY.

Bankers Drafts and Postal Orders will be banked as soon as they are received.

Please note personal cheques cannot be accepted. Orders will not be accepted by fax, email or personal callers.


*CALL CHARGES

Calls to the Seetickets booking line and customer service centre are charged at a standard business rate. Calls are typically charged between 1p and 13p per minute for landline customers, depending on your service provider, and tend not to covered by inclusive minutes on landline and mobile tariffs. Calls from mobile phones will be significantly higher. Please note that with some service providers, you will incur a charge for engaged or unanswered calls, so please get the bill payer’s permission before you call.


INTERNATIONAL BOOKINGS 



International bookings can be made via seetickets.com or via the international booking line 0044 1159 934 183 which will be charged at standard international rates. There is a queuing system for telephone sales, so be aware you will incur additional telephone charges at international call rates as you wait your turn. This line will also be live from 9am (British Summer Time) Sunday 6th October 2013.

All international ticket buyers must be registered in the same way as UK bookers. If you are permanently living abroad, you can only buy tickets online, or by telephoning the International Ticket Sales Line. No UK sales will be accepted on this line. 


International ticket purchases can only be made using either Visa or Mastercard credit cards.

If you are not a UK Citizen but are currently in the UK, and have a UK debit card and UK address, you can buy in the same way as a UK resident. However if you wish to use a credit card registered in your home country, you must either purchase online using your overseas address, or ring the International Telephone Sales Line.

International tickets will be sent out by registered international post unless stated otherwise. Please ensure you give your full international address when booking. If you are unable to receive your tickets by international post, please contact Seetickets immediately upon receiving your balance payment confirmation email.

An overseas resident can ask a friend who is resident in the UK to purchase on their behalf, using that friend's UK address, or alternatively, a UK resident can purchase a ticket for an overseas resident as one of their ticket purchases - provided that overseas resident is registered.

International ticket balance payments will be taken at the same time as UK balance payments: from 09:00 Tuesday 1st April until 23:59 Monday 7th April 2014.

It is your responsibility to remember to pay your balance. Any tickets for which the balance has not been paid by 23:59 Monday 7th April 2014 will be refunded £35. A £15 administration fee will be retained. If you booked a Coach Package, then an additional £10 will be retained should you cancel your booking.

TIPIS 



A limited number of Tipis that can each accommodate up to 6 adults will be available for hire, when paying your ticket balance. Tipis will cost £950 to hire. Please note that tipis do not include Festival tickets. Tipis come complete with groundsheet and rain-catcher. Everyone wishing to stay in a tipi must have a Festival ticket. You will not be able to book a Tipi until you have paid the balance for at least one of the tickets on your booking.

Click here for more details about Tipi life at Glastonbury.


CAR PARK & CAMPERVAN/CARAVAN TICKETS 



Available Spring 2014

Car Parking and campervan/caravan tickets are £25 and £85 respectively.

You will not be able to book Car Park or Campervan Tickets until April when you have paid the balance for at least one of the tickets on your booking.
 


Please note car park and campervan tickets are only available to general admission ticket holders. It is not possible to purchase a car park or campervan ticket when booking or paying the balance for a coach package.

Only campervans or caravans with fitted sleeping, and washing or cooking facilities will be allowed into the campervan field. Please refer to the CAMPERVAN INFORMATION PAGE for more information about which types of vehicles can use these fields. 
 


Campervan passes usually sell out well before the Festival, so it's best to book them when you pay the balance on your tickets! 


Car park tickets and campervan tickets will be sent out with your Festival tickets (unless booked separately).

As with your Festival tickets, car parking and campervan tickets are non-transferable, and attempts to re-sell them may result in their cancellation. Refunds are available prior to the ticket refund deadline.


COACH TRAVEL WITH NATIONAL EXPRESS

Coaches are one of the best - and greenest - ways to get to Glastonbury. Our official coach travel partner, National Express, is running services from over 60 locations direct to the Festival's own on-site coach station right by the Festival gates. Book now at www.nationalexpress.com/glastonbury


GROUP BOOKINGS

Glastonbury Festival does not reserve group bookings. If you are planning to celebrate your wedding/handfasting/hen party/significant birthday/end of exams bash at the Festival, everyone in your group needs to register and purchase tickets in the same way as anybody else buying tickets.


ID 



You do not need ID to enter the Festival. All tickets will be personalised with the passport photograph submitted by the ticketholder during registration. 
 


Every ticket holder will be required to present their personalised ticket. Checks will be made at the gates. If you are not the person whose face is printed on the ticket you will be denied entry. 


Children aged 12 and under, and child ticket holders, must be accompanied by an adult ticket holder. If you are bringing a child aged 12 or under with you who looks older than 12 it is advisable to bring ID to verify their age.

Anyone under the age of 16 wishing to attend the festival should tick the ‘Child’ option when paying their balance and MUST be accompanied by someone over the age of 18. Those who are ages 16 or 17 are allowed to attend the festival unaccompanied, but we would strongly advise that this decision is made with the consent of a parent or legal guardian.

Glastonbury Festival operates a 'Challenge 21’ policy for alcohol sales. If you look under 21, you will not be served alcohol unless you can prove you are over 18 – by presenting ID, or by wearing a ‘Challenge 21' wristband. Full details at: http://glastonburyfestivals.co.uk/information/advice/drink


TICKET DISPATCH

It is expected that you will receive your tickets at least 14 days before the Festival starts.


Information about the dispatch of your tickets will be available through Seetickets who will email you with your tracking reference. You can track your ticket order via www.royalmail.com by entering your tracking reference number.



You can also obtain your tracking reference via Seetickets' order tracker. To access the order tracker you will require your email address and booking reference number.
 
If you are not at home when your tickets arrive, a card will be left giving you instructions on how to arrange re-delivery (including weekend delivery options) or pick them up from your local collection office.    

Please note – if you have changed address since booking your tickets you will need to notify Seetickets of your change of address. Changes of address on your registration will not automatically update your delivery address.

If you ordered more than one ticket, your tickets will be dispatched to the address you provided for the first name on your booking. If you paid your balances separately, you will each receive your own ticket.

UK TICKETS tickets will be sent out by Royal Mail from the week commencing Monday 12th May 2014. Tickets will be sent to the address specified when booking. A signature will be required at the point of the delivery.

INTERNATIONAL TICKETS will be sent out by registered international post. You can track your international ticket order via www.royalmail.com by entering your Track and Trace number which is available via Seetickets order tracker. To access the order tracker you will require your email address and booking reference number. If it is likely you will set off for the Festival more than 14 days before the event commences, please select the option for ‘Box Office Collection’ when paying your ticket balance.
 

 

REFUNDS/CANCELLATIONS/EXCHANGES & LOST TICKETS

Any ticket deposits for which the balance has not been paid by April 8th 2014 will be automatically refunded to the card on which they were booked; with a £15 administration charge retained and all tickets will be cancelled.

Ultimately it is your responsibility to ensure your ticket balance is paid on time. 



Tickets for Glastonbury Festival are personalised with a photo of the ticket holder and cannot be transferred to another recipient.

If you are unable to come to the Festival, and require a refund for your ticket, please contact Seetickets on 0844 412 4626 before midnight May 9th 2014.

A £15 administration charge will be retained from all refunded tickets.

An additional £10 administration charge will be retained from any cancelled coach packages. (£15 ticket cancellation fee + £10 coach cancellation fee). It is not possible to cancel part of the package – if you are unable to travel on your allotted coach you will need to cancel your ticket booking.

You may wish to purchase the optional TicketPlan Refund Protection, so that a refund of the value of your Ticket (including the Booking Fee) can be provided to you if you cannot attend the Festival due to the circumstances set out in the Terms and Conditions. Refund Protection is subject to an additional £4.85 per person when paying the balance for your tickets. NB: Refund Protection is only available when making a balance payment or booking online.

Refund Protection provides cover for a range of unforeseen circumstances that may prevent you being able to attend the Festival. To read a summary of the Terms and Conditions please visit http://glastonbury.seetickets.com/content/ticketplan-terms.

Please note that Refund Protection will not cover the loss of your ticket, or any circumstances which could be considered foreseeable.



Alternatively, you may wish to check whether your ticket is covered by your own personal insurance.
Tickets are non-refundable after the deadline of May 9th. However, if you bought the Refund Protection for your ticket and if your reason for not being able to come is included, a refund application can be made by contacting the TicketPlan helpline on 0844 884 1031.

Unfortunately, if tickets are delivered to ticket holders, and subsequently lost, destroyed or misplaced, we cannot replace them.


LOCAL & SUNDAY TICKETS 
 


Glastonbury Festival Sunday tickets for Sunday 29th June 2014 will be available exclusively to Central Somerset residents, as they are the people most likely to be inconvenienced during the preparations for the Festival. Please see Central Somerset newspapers in late October for details.

A limited number of Full Weekend tickets will be made available for people resident in the parishes surrounding Pilton village, who have registered using that address, but who have been unable to buy tickets when first released. Details of who can apply, and how to apply, will be announced in Central Somerset newspapers in early Spring.


TICKET TERMS & CONDITIONS


1.    This ticket is non-transferable. From October 2013 you may reserve a ticket for the festival with a deposit of £50.00. The full balance is due by April 7th 2014. If the balance is not paid by the applicable deadline then the amount you have paid less a  £15 administration fee will be repaid to you. If you pay for your ticket in full by the applicable deadline but cancel by 23:59 May 9th 2014 you will be reimbursed the value of your ticket less a £15 administration fee.  After 23:59 May 9th 2014 no refunds will be made other than in the event of the cancellation of the Glastonbury Festival 2014. Booking fees and Postage and Packing charges are non-refundable.

2.    The artist and performer line-up and all billed attractions may be subject to change at any time without notice.

3.     The Premises Licence Holder reserves the right to refuse admission in any circumstances. In order to facilitate the security, safety and comfort of all guests the Premises Licence Holder may refuse entry to ticket holders who attempt to enter the Festival site with prohibited items. Please refer to www.glastonburyfestivals.co.uk for information on articles which will not be allowed onsite.

4.     Admission is at Ticket Holder's own risk. Glastonbury Festival 2014 Ltd and the Premises Licence Holder will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the actions of other patrons or third parties or force majeure.

5.    Duplicate tickets will not be issued for lost or stolen tickets.

6.    This ticket is only valid when purchased from official agents. Tickets bought from other sources will be refused admission.

7.    This ticket is personalised to the named ticket holder and may not be:
(a)  sold or transferred to another person; or
(b)  used by any person for promotional purposes, including as a prize or other reward in a competition or lottery, except with the prior written permission of Glastonbury Festival 2014 Ltd
(c)  purchased by an agent on behalf of his or her principal.

8.    Where a ticket has been obtained by a person in breach of clause 7, Glastonbury Festival 2014 Ltd’s obligations in relation to the ticket will cease to have effect immediately, in particular:
(a) any person presenting the ticket may be refused entrance to, or removed without notice from The Glastonbury Festival
(b) the ticket may be confiscated and there shall be no obligation on Glastonbury Festival 2014 Ltd to refund any monies paid for the ticket.

9.    Strictly no trading or other commercial activity by any ticket holder will be allowed on Festival Site without the Festival's prior written consent. Please note Glastonbury Festival 2014 Ltd will charge a fee for any commercial activity (including filming, photography and recording) on the Festival site.

10.    Entrance to the Festival is subject to both the Festival’s Photography Policy (http://www.glastonburyfestivals.co.uk/photographypolicy) and Broadcaster Internet and Filming Policy (http://www.glastonburyfestivals.co.uk/Information/media/broadcaster-internet-and-filming-access-policy) which prohibit the use of photographic or filming equipment on the Festival site for commercial gain, without the Festival’s prior written consent; such that:
a)     A person may be denied entry to, or removed from the Festival site if he or she is found in possession of any equipment capable of taking photographs, making films, sound recordings or broadcasts; or if he or she takes any photograph, makes a film, sound recording or broadcast of anything occurring inside the Glastonbury Festival for commercial gain.
b)     A person may enter The Glastonbury Festival with equipment referred to in 10.(a)  above where it is integrated into electronic communications apparatus designed for personal private use (such as a mobile telephone) and/or a personal stills camera but the person may still be removed in accordance with paragraph 10.(a) above if they attempt to use this device for commercial gain.

11.    Tickets cannot be used as part of any marketing, media, sales promotion, staff reward programme or general competition use whether commercial or non-commercial without prior written permission of the festival organisers. The marks Glastonbury and Glastonbury Festival and the Glastonbury Festival logo are registered United Kingdom and European Community trademarks and may not be used without the express written permission of Glastonbury Festival 2014 Ltd.

12.    As a condition of sale the ticket holder consents to being filmed, photographed and recorded for Television, radio, webcast and other public broadcast in any medium and/or for any video or DVD as part of the audience and/or by onsite CCTV cameras and recordings for security purposes.

13.    Wristbands removed from the wrist or tampered with will be rendered invalid and will not be replaced. Lost or missing wristbands will not be replaced. Those without wristbands will be refused admission to the site or may be removed from the site. For security purposes this ticket remains the property of Glastonbury Festival 2014 Ltd at all times and all wristbands issued by Glastonbury Festival 2014 Ltd remain the property of Glastonbury Festival 2014 Ltd until 5pm Monday 30th June 2014.


INFORMATION & NOTIFICATION

1.    Cars, Caravans and Camper Vans require a separate ticket. Please see www.glastonburyfestivals.co.uk  for more information.

2.    Do not buy tickets from street traders and unauthorised agencies. Tickets are security printed and are personal to the ticket holder only. Any attempt to transfer or resell tickets will lead to automatic refusal at the entrance. Beware of forgeries.

3.    Official merchandise will be available on site. Please don't buy from unlawful street traders.

4.    Please use the toilets and urinals and do not pollute the streams and hedges.

5.    Please use the litterbins and recycling points provided.
    
6.    Your vehicle may be searched by security personnel at the vehicle gates on entry to the Festival car parks.
 
7.    You may be searched at the entrance. Any items which the organisers consider may be used in an illegal or offensive manner shall be confiscated. Persons suspected of carrying out illegal and/or offensive activities onsite may be searched. Anyone resisting confiscation of disallowed items or disregarding these conditions will face eviction from the site.

8.    No animals are allowed on site with the exception of registered guide dogs.

9.    Fireworks, Chinese/flying lanterns, flares and the burning of plastics are not permitted.

10.    To protect your own safety and those of other guests, please act responsibly.

11.    Medical treatment at the Glastonbury Festival is provided by Festival Medical Services who are a separate legal entity. Any claims resulting from medical treatment on-site should be directed to Festival Medical Services. Glastonbury Festival 2014 Ltd accepts no liability for any injury, claim or damages resulting from any medical treatment on-site.

12.    Disabled facilities are available – please see here for further information

13.    Smoking is not permitted in enclosed public areas

14.     Glastonbury Festival operates a 'Challenge 21’ policy for alcohol sales. If you look under 21, you will not be served alcohol unless you can prove you are over 18 – by presenting ID, or by wearing a ‘Challenge 21' wristband. Full details at: http://glastonburyfestivals.co.uk/information/advice/drink

15.    Glastonbury Festival 2014 Ltd does not offer refunds in the event of lost or stolen tickets or where the ticket holder cannot attend the festival due to reasons beyond the Festival’s control. You might consider it prudent to insure the value of your ticket in the event of such loss.

WARNING: EXCESSIVE EXPOSURE TO LOUD MUSIC MAY CAUSE DAMAGE TO YOUR HEARING