Over the last few weeks, our mailbox has been bursting with questions about tickets for the Festival, so we thought we’d have a bit of a "frequently asked questions" session, to keep you all up to date.
I didn’t get a ticket in October, can I still come to the Festival?
Hopefully, yes! We do expect that some people who secured tickets in the first sale will choose not to pay their balance, and have their deposit refunded. Any returned tickets will be made available in a resale.
When will the resale be?
We don’t know for sure yet, but April is looking likely. As soon as we know, we’ll post full info here and via our newsletter (well in advance of the sale).
I have a ticket, when do I need to pay my balance?
UK ticket balances will be payable in the first week of April 2011 (9am April 1st – 23:59 April 7th). Please note that there will be no option to pay your ticket balance prior to April 1st. International ticket balance payments will be taken from 9am (GMT) February 25th until 23:59 (GMT) 3rd March 2011. Balances will be paid either online at www.seetickets.com/g2011 or on the booking line: 0844 412 4635.
How and when can I book a car park ticket, campervan ticket or tipi?
You can book car park tickets, campervan tickets and tipis whilst paying your balance, or any time after you have paid the balance for at least one of the tickets on your order (subject to availability). For more information about campervans and tipis visit the Accommodation page.
Since I booked my deposit I’ve found I can’t come to the Festival, can I get my deposit back?
Yes. Any tickets for which the balance has not been paid will automatically be refunded £40 (a £10 admin fee will be retained) onto the card on which they were booked, within 5 working days of the balance payment period ending. If you already know that you won’t be able to come to the Festival, and would like to get your £40 back before the automatic refund, then please call Seetickets on 0844 412 4626.
My friend can no longer come to the Festival, can I transfer their ticket to someone else?
Sorry, you can't. Tickets (including deposits) are entirely non-transferable. If one of your party is no longer able to attend the Festival they can obtain a refund of £40 for their deposit (see above); however you cannot reserve that deposit for someone else. Cancelled tickets will be put back on general release in the resale.
I've moved house/changed email address, can I update my details?
Yes. If you have paid a deposit for a ticket and have since moved house, have a new email address or need to change your delivery address, please contact Seetickets on 0844 412 4626. Alternatively you can enter a new address when paying your ticket balance. Please note that registration details cannot be edited. If your name (e.g. maiden name) address or email address has changed since you registered, you can choose a different delivery address when you pay your balance, however your ticket will still show your original details.
I’ve seen tickets advertised online, are these legit?
No! Please don’t be tempted to buy tickets from anywhere other than Seetickets. Glastonbury tickets are only available through one agency - Seetickets.com – who support our unique Glastonbury registration system, which means we can make sure that all our tickets are sold at face value, to genuine Festival goers. (Some of the campsites local to the Festival are authorised to offer hospitality tickets as part of their accommodation packages. These can all be found here.) If you are in any doubt as to the legitimacy of a company offering tickets, please contact the Festival.
For more ticket information on ticketing, click here for our full 2011 Info page.