Ticket buying FAQ


October 5, 2012

HOW DO I GET A TICKET?
- Ticket deposits will go on sale at 9am this Sunday, 7th October, via glastonbury.seetickets.com or on the See Tickets booking line: 0844 412 4635* (0044 1159 934 183 for overseas buyers, using a credit card with a non-UK billing address). Bookings cannot be taken on any other phone numbers.
- Please be ready to buy at 9am, as there may be high demand.
- You must be registered before you can book a ticket.
- Everyone aged 13 and over who wants to attend the Festival needs to be registered.
- Registration is now closed. If you are not registered you wil not be able to book a ticket on Sunday

HOW MANY TICKETS CAN I BOOK?
- You can book up to 8 tickets in one transaction, but you can only book one ticket per registration. So if you’re planning on booking for a group of mates, you will need all their registration numbers and registered postcodes, too – get them ready now, in advance of Sunday morning.

HOW MUCH WILL TICKETS COST?
- Tickets cost £205 + £5 booking per person, plus £6 postage per order; with deposits of £50 per person payable on October 7th (the booking/postage fees will be paid at the time of balance payment).
- Prices for car parking, campervans and tipis which will be available to add to your booking when paying your balance in the Spring can be found here.
- Details of transport packages which you can add to your booking will be released later in the year.

HOW CAN I PAY?
- UK buyers must use a debit card. International buyers must use a credit card (with a non-UK billing address). For telephone orders Bankers Drafts and Postal Orders raised by a building society, bank or Post Office will also be accepted as payment. Please click here for more details

WHEN CAN I PAY MY BALANCE?
- The booking site will re-open on April 2nd 2013 for UK ticket buyers (February 25th for international buyers), when you will have a week to pay your balance of £155 per ticket (+ £5 Booking Fee per ticket and £6 P&P per order) and to book everything else you might need (tipis, campervan tickets, car parking, coach and train travel, cancellation protection etc).

IS IT TOO LATE TO REGISTER?
- Yes, for this Sunday’s sale, it is. But registration will re-open in the week following the ticket sale, so if you’re not yet registered, you will still have the opportunity to register in time for the resale of cancelled deposits which will take place in the Spring

I’VE BEEN TO THE FESTIVAL BEFORE, AM I STILL REGISTERED?
- Possibly, but not definitely, as some older registrations have expired.
- To avoid disappointment on Sunday, we’d really encourage you to check now whether your registration is still valid by entering your registered email address on the look up page (at busy times, emails can take up to three hours to arrive, but are usually quicker).
- If your details cannot be found on the look up page you are not registered (most likely because your old registration has expired) so you won’t be able to book tickets on Sunday 7th. You will therefore need to submit a new registration when it reopens, before you can book tickets for the Festival in the resales.

WHY HAS MY REGISRTATION EXPIRED?
- If you had one of the older registrations (2008-2009), when you registered you were given the option to save your details for 3 years. Therefore when those 3 years were up, we were obligated to fulfil that agreement and delete your registration from the database upon expiry. Likewise, if in any year when you registered, you opted not to save your details, then your registration will have expired after that year’s Festival. For more information, please click here.

WHY DO I NEED TO REGISTER?
- Since 2007, Glastonbury has had a registration system, whereby you upload a picture of yourself (like you would for a passport or driver’s license) along with your name and address details, which we then print on your ticket so that it is personal to you.
- Printing all the tickets with a name and photo means that they can’t be sold on, so we can be sure that every ticket goes to a genuine Festival goer, rather than bought by touts who would otherwise sell them on at inflated prices.
- It’s the best way we’ve found to make sure everyone has a fair chance to buy a ticket, without getting ripped off.

I’VE MOVED HOUSE, CAN I UPDATE MY ADDRESS?
- Yes, as long as you still have access to your registered email address you can edit your address details online here. Alternatively, you can provide your new address for your tickets to be delivered to when submitting your payment (this won’t change the details on your registration though)

I NO LONGER HAVE ACCESS TO THE EMAIL ADDRESS I USED TO REGISTER, CAN I STILL BUY A TICKET?
- Yes. You can’t edit your email address, but you can provide an alternative email address for you confirmation email to be sent to when submitting the payment for your ticket. This won’t change the details on your registration, but you will get your ticket. (And we’d recommend you setting up a new registration, with the correct email address, for the following year.)

WHAT FACILITIES ARE AVAILABLE TO DISABLED FESTIVAL GOERS, AND DO YOU OFFER A PA SCHEME?

- There are a range of disabled facilities (viewing platforms, disabled campsite, disabled car park) and a PA scheme is available for carers of those who require additional assistance. Once you have booked your tickets in October, contact the disabled access coordinator for an information and application pack. For more information, click here.

WHEN WILL THE HEADLINERS / LINE-UP BE ANNOUNCED?
- There are no plans to reveal the headliners or line-up before 2013.

STILL HAVE MORE QUESTIONS? HEAD TO THE FULL TICKET INFORMATION PAGE
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