Full information about the tickets process for Glastonbury Festival 2016 can be found below. To search this page for specific information please use the menu below or the search function (ctrl + F / cmd + F) on a computer’s browser.
- BASIC TICKET INFORMATION
- WHY YOU NEED TO REGISTER
- HOW TO REGISTER
- EXISTING REGISTRATIONS
- DATA PROTECTION
- HOW TO BOOK
- BALANCE PAYMENTS
- DISABLED INFORMATION
- TICKET ENQUIRIES
- CALL CHARGES
- SEE TICKETS COACH PACKAGES
- COACH PACKAGE TERM AND CONDITIONS
- PAYMENT INFORMATION & SMALL PRINT
- INTERNATIONAL BOOKINGS
– COACH TRAVEL WITH NATIONAL EXPRESS
- CAR PARK AND CAMPERVAN TICKETS
- GROUP BOOKINGS
- TICKET DISPATCH
– REFUNDS/CANCELLATIONS/EXCHANGES & LOST TICKETS
- LOCAL AND SUNDAY TICKETS
BASIC TICKET INFORMATION
- General admission full weekend tickets (valid from Wednesday 22nd June to Monday 27th June) for Glastonbury Festival 2016 will go on sale at 9am on Sunday 4th October, 2015.
- Coach packages (including Festival tickets) will go on sale at 7pm on Thursday 1st October, 2015.
- Everyone, aged 13 or over, who wishes to attend the Festival must be registered before they can pay a deposit.
- Glastonbury registration is now supported on all major mobile operating systems. Click here to submit your registration.
- Tickets will be sold exclusively at glastonbury.seetickets.com.
- You may book up to six tickets per transaction by paying a deposit of £50 per person when tickets go on sale (plus the coach fare, if you are booking a coach package).
- Attempting to book tickets online using multiple browser tabs can confuse the ticket sales process and cause your transaction to fail. We strongly advise that you use just one browser tab when trying to book tickets, in order to avoid possible problems with your transaction.
- Additional items such as Worthy View accommodation, Campervan passes, and tipis will be available for ticket holders to book later in October.
- Both UK and International ticket balances will be payable in the first week of April 2016 (from 9am Friday 1st April – 23:59 Thursday 7th April), when you will also be able to add car park tickets and cancellation protection to your booking (see REFUNDS/CANCELLATIONS/EXCHANGES & LOST TICKETS for more information).
- Postage and packing is charged per order – rather than per ticket – when paying your ticket balance.
WHY YOU NEED TO REGISTER
To prevent touting, tickets for Glastonbury Festival are non-transferable. Each ticket features the photograph of the registered ticket holder with security checks carried out to ensure that only the person in the photograph is admitted to the Festival.
Whether you are booking a deposit for a Festival ticket or a coach package, every person (aged 13 or over) who intends to purchase a ticket must have their own valid registration number.
If you plan to buy tickets for other people, they all need to be registered – and you will need their registration numbers and corresponding postcodes in order to purchase tickets on their behalf.
HOW TO REGISTER
Register online at www.glastonburyregistration.co.uk.You will need to provide basic contact details and to upload a passport-standard photo. Registration will be temporarily suspended before and during the main ticket sales periods so please allow time for your photo to be approved.
Online registration is free of charge and only takes a few minutes, but needs to be completed by Friday 18th September if you intend to book tickets in either the coach or general admission sales in October.
Please note, it is not possible to edit your photo, so please ensure all your details are correct, and that your photo is in jpeg format, of a suitable size (min 600 wide x 900 pixels tall), of portrait orientation and passport standard before submitting your details.
You will receive an email when your registration submission is received, followed by a second email confirming (or, if there was a problem with your photo, rejecting) your registration, within one working day. If you have not received a confirmation email within 48 hours (Monday-Friday) of having made an online application, please check your spam folder. If your registration is rejected or you do not receive a registration number within 48 hours please re-register.
Your chance of buying tickets is not influenced in any way by the number of times you register, or the information you provide during registration. Registration does not reserve or guarantee you a ticket.
If you are unable to register online please send an SAE to: Glastonbury Registration, PO Box 4288, Shepton Mallet, BA4 9BB, to receive a postal registration form. Postal registrations will be confirmed within 14 working days of receipt. If you haven’t received a registration number within this period, please contact the Festival Office.
Photo technology has improved significantly since the ticket registration system was first introduced. In order to maintain the quality of registration photos on tickets, and to uphold the security of the Festival ticketing system, any registrations submitted prior to 2010 have been deleted.
Anyone with a registration submitted prior to 2010 will therefore need to re-register before they can purchase tickets for the 2016 Festival (unless they already have a valid registration from a later year).
If you have registered since 2010, your registration number should still be valid, however we would advise that you check your existing registration well in advance of tickets going on sale, in case your photo is no longer a good likeness. Look up an existing registration here.
Please note that it is not possible to edit your photo, so if your appearance has significantly changed we would suggest you re-register with a more recent photograph, here.
If you no longer have access to the email account which you originally used to register, you will need to submit a new registration. If in any doubt, please re-register well in advance of when you intend to book tickets.
Changes to your name and address will be reflected on your ticket, however if you change these details after you have submitted your order, you will need to also amend your delivery address directly with See Tickets.
Data collected during registration is retained by Glastonbury Festivals to enable you to book tickets for future Glastonbury Festivals. Retained information will also be used to inform you of events run by Glastonbury Festival. No information collected through registration will be offered for sale or made available to any third party.
To delete your registration, please visit glastonbury.seetickets.com/registration/Edit
HOW TO BOOK
Once registered, you can pay a deposit for up to 6 tickets per transaction when they go on sale at glastonbury.seetickets.com. You will need the registration number and postcode for each person for whom you are booking a ticket.
UK Tickets can only be bought by Debit Card.
International Tickets can only be bought by Visa Credit Card or MasterCard Credit Card.
Please note: See Tickets is the only company permitted to sell tickets for Glastonbury Festival. No other site or agency will be allocated tickets. Any other company or individual claiming to sell Glastonbury Festival tickets is bogus.
Balance payments are payable in the first week of April 2016 (from 9am Friday 1st April – 23:59 Thursday 7th April).
You can pay the balance for up to 6 tickets in one transaction, providing you have all paid a deposit and they are all the same ticket type. By grouping your balance payments together you will only pay one postage and packing fee. You will need to provide each of their registration numbers and postcodes in order to pay their balances.
Please note that you can only pay the balances together if they are for the same type of ticket, so you can pay the balance on up to 6 coach packages together, or up to 6 general admission tickets together, but you can’t pay the balance on a mix of general admission and coach packages in the same transaction.
Everyone aged 13 or over on Wednesday 22nd June 2016 (when the Festival starts) who plans to come to the Festival, must register in order to book tickets. Children aged 12 and under do not require tickets and do not need to register.
Anyone under the age of 16 wishing to attend the festival should tick the ‘Child’ option when paying their balance and MUST be accompanied to the festival by someone over the age of 18. Those who are ages 16 or 17 are allowed to attend the festival unaccompanied, but we would strongly advise that this decision is made with the consent of a parent or legal guardian.
Please note there are no separate disabled weekend tickets. If you are planning to attend the Festival and are registered disabled, you must register and book your ticket as described above. Once you have secured your Festival ticket in the usual way, please contact us for an application form for access to disabled facilities on-site. Everyone planning to buy Festival tickets needs to register. For further information, please go to the Disabled Information page.
Once you have booked a ticket, you can access information regarding your ticket booking, including details of ticket dispatch, online at https://www.seetickets.com/customerservice using your booking reference number and email address or postcode; or by calling 01158 960073.
A limited number of hospitality tickets will be available to purchase in late February, for the media and those working in the music industry. As with standard admission tickets, hospitality tickets are subject to the Festival’s Photography Policy and Broadcaster Internet and Filming Policy. For more information please contact the hospitality team.
Calls to the See Tickets customer service centre are charged at standard geographic local rates plus your provider’s connection charge, depending on your service provider, this may be free to call if covered by inclusive minutes on landline and mobile tariffs. Calls from mobile phones will be significantly higher. Please get the bill payer’s permission before you call.
SEE TICKETS COACH PACKAGES
As part of the Festival’s initiative to encourage Festival goers to reduce audience transport emissions, deposits for combined Coach + Festival ticket packages will go on sale at 7pm on Thursday 1st October 2015, giving the opportunity to book coach package tickets ahead of the general release of tickets.
A list of towns and cities covered by the coach packages, and the cost of travel from each departure point, will be available in advance of tickets going on sale.
To book a combined Coach + Festival ticket package you will need the registration number and registered postcode for each person (up to 6 per transaction) for whom you are booking. You will be asked to choose a Coach Departure Town and Coach Departure Day (Wednesday or Thursday). Please note you must choose one option for your group as a whole – you cannot select multiple options within one transaction. Ticket balances for coach packages will be due between 1st and 7th April.
In order to board the coach, your lead booker will need to present the E-Ticket to the driver of your allocated coach number, and all members within the party should be present.
COACH PACKAGE TERMS AND CONDITIONS
In booking a Coach + Festival Ticket Package, you confirm that you have read, understood and agreed to the full terms and conditions for Glastonbury Festival 2016 ticket holders, which can be found at www.glastonburyfestivals.co.uk and you must agree to the following:
- You must not book a coach package unless you are certain you will be able to travel on the coach you have selected.
- Travel on your chosen coach is mandatory in order to receive your Festival tickets.
- Under no circumstances can a coach package ticket be exchanged for a standard admission ticket, or other ticket types.
- Only your coach travel tickets will be dispatched in advance – your festival entry tickets will be handed out mid journey on the coach.
- You will be required to show Photo ID to receive your Festival tickets.
- You can only book coach packages from one destination and in one time period, per transaction.
- Coach packages are strictly non-transferable
- All passengers including children aged 12 and under, and Personal Assistants allocated tickets under the Disabled PA scheme, must purchase a valid coach ticket in order to travel.
- If you are travelling with children aged 12 or under, who do not require an entry ticket for the festival, or a PA allocated tickets by the Disabled Access Coordinator you will need to book the required number of additional seats whilst making their Coach Package booking.
- If the additional seats required are not available when booking, please contact firstname.lastname@example.org upon completing your booking in order to purchase your additional coach seats (NB: standard fares apply).
- See Tickets cannot guarantee all coaches will have wheelchair access and storage facilities. If you require wheelchair access or wheelchair storage you must contact email@example.com no later than 30 days prior to departure to ensure the appropriate facilities can be provided.
- Where departure times are not stated, you must be available to travel at any point (AM/PM) during the specific day you have selected.
- All departure times / points will be released to you no later than 30 days prior to the event.
- In order to facilitate a speedy departure from the Festival site, See Coaches reserve the right to board passengers outside of scheduled departure times, should seats be available on alternative services.
- It is not possible to cancel part of the package – if you are unable to travel on your allotted coach you will need to cancel your ticket booking.
- An additional £10 administration charge will be retained from any cancelled coach packages. (£15 ticket cancellation fee + £10 coach cancellation fee).
Tickets will be available online at glastonbury.seetickets.com
If you pay a deposit for more than one ticket you will have the option either to pay the balance collectively or individually. Balance payments can be made from additional cards at a later date, however each ticket for which the balance is settled separately will be processed as a single booking and will therefore be subject to postage fees per individual transaction.
It is your responsibility to remember to pay your balance.
Any tickets for which the balance has not been paid by 23:59 on Thursday April 7th 2016 will be refunded £35. A £15 administration fee will be retained.
Tickets purchased in resales after April 8th 2016 must be paid for in full at point of booking. Payment by card for UK sales will be by the following debit cards only – Visa Debit, Visa Electron, Switch/Maestro Domestic and Solo. Credit cards will not be accepted for UK sales. For the purpose of ticket sales the UK includes Northern Ireland, the Isle of Man and the Channel Islands.
Debit card sales will be processed immediately in most cases and certainly within five working days of the sale being confirmed.
As part of our continued commitment to ensuring that all tickets for Glastonbury Festival are purchased securely by genuine Festival goers you may be asked for additional security information when purchasing Festival tickets online from seetickets.com. Depending on your method of payment, you will be directed to either Verified by Visa or Mastercard SecureCode for payment authorisation. If you often make purchases online you’re probably already signed up, but if you’ve not already subscribed to one of these services you will need to do so before your transaction can be processed. For the avoidance of doubt please check your bank/card statement following your transaction/s to be certain whether or not your payment has been successful, or contact See Tickets.
When purchasing online, you will be sent a confirmation email and booking reference number. Please check your spam folder if you do not receive this within 24 hours. Keep the confirmation email safe. If you have any queries about your purchase you will need the booking reference number. You will be able to use the ticket tracker with the booking reference number to confirm your purchase.
Any transaction that results in a charge back or payment dispute will be cancelled. It is your responsibility to ensure that you have sufficient funds in your account to pay for the tickets. The transaction will be completed during the five working days following the sale.
Glastonbury Festival will cancel all bookings made using multi-hit software or applications to ensure everyone has a fair and equal chance of getting a ticket. Attempting to book tickets on multiple browser tabs can cause your transaction to fail. We advise that you use one single browser tab only when booking tickets, in order to avoid problems with your transaction.
As part of Glastonbury Festival’s commitment to eradicate the touting of tickets, the Festival permits the purchase of a maximum of one ticket per person. Any duplicate orders will be cancelled. In the instance of a duplicate order being cancelled, the purchaser will be refunded less the applicable administration fee.
All international ticket buyers must be registered in the same way as UK bookers. International ticket purchases can only be made using either Visa or Mastercard credit cards.
If you are not a UK Citizen but are currently in the UK, and have a UK debit card and UK address, you can buy in the same way as a UK resident.
International tickets will be sent out by registered international post unless stated otherwise. Please ensure you give your full international address when booking. If you are unable to receive your tickets by international post, please contact See Tickets immediately upon receiving your balance payment confirmation email.
An overseas resident can ask a friend who is resident in the UK to purchase on their behalf, using that friend’s UK address, or alternatively, a UK resident can purchase a ticket for an overseas resident as one of their ticket purchases – provided that overseas resident is registered. International ticket balance payments will be taken at the same time as UK balance payments: from 09:00 Friday 1st April until 23:59 Thursday 7th April 2016.
It is your responsibility to remember to pay your balance. Any tickets for which the balance has not been paid by 23:59 Thursday 7th April 2016 will be refunded £35. A £15 administration fee will be retained. If you booked a Coach Package, then an additional £10 will be retained should you cancel your booking.
A limited number of Tipis that can each accommodate up to 6 adults will be available for hire in the Festival’s tipi village on the southern slopes of the Festival site. Please note that tipis do not include Festival tickets. Everyone wishing to stay in a tipi must have a Festival ticket. Tipis come complete with groundsheet and rain-catcher; however they are intended to be an elemental experience, without the trappings of ‘luxury’ campsites. You will need to bring your own bedding, and expect to be using basic camping facilities.
Tipis and other accommodation options will be available to book from mid-late October. Further information will be released after the ticket sales in October. If you book a tipi and later change your mind, refunds are available prior to the ticket refund deadline; subject to an administration charge of £15.
Click here for more details about Tipi life at Glastonbury.
Available mid-late October 2015
Campervan tickets for 2016 will be released as part of the accommodation sale, alongside Worthy View and Tipis in mid-late October. Further information about this sale will be released after the main ticket sales. Please note that demand for campervan tickets is usually very high, so we would recommend booking one as soon as they are released. As with your Festival tickets, campervan tickets are non-transferable and will include the name and address of the lead booker. Attempts to re-sell them may result in their cancellation. If you book a campervan ticket and later change your mind, refunds are available prior to the ticket refund deadline; subject to an administration charge of £10.
Campervan tickets are only available to general admission ticket holders. It is not possible to purchase a car park or campervan ticket when booking or paying the balance for a coach package.
Campervan tickets will be sent out with your Festival tickets (unless booked separately).
Only campervans or caravans with fitted sleeping, and washing or cooking facilities will be allowed into the campervan field. Please refer to the CAMPERVAN INFORMATION PAGE for more information about which types of vehicles can use these fields.
CAR PARK TICKETS
Available Spring 2016.
Car park passes for Glastonbury Festival will be available when paying your ticket balance in April, once you have paid the balance on at least one of the tickets on your booking. You will not be able to book Car Park tickets until April when you have paid the balance for at least one of the tickets on your booking. Please note car park passes are only available to general admission ticket holders. It is not possible to purchase a car park ticket when booking or paying the balance for a coach package.
Car park tickets tickets will be sent out with your Festival tickets (unless booked separately).
As with your Festival tickets, car parking are non-transferable, and attempts to re-sell them may result in their cancellation. Refunds are available prior to the ticket refund deadline.
Coaches are one of the best – and greenest – ways to get to Glastonbury. Our official coach travel partner, National Express, is running services from over 70 locations direct to the Festival’s own on-site coach station right by the Festival gates. Book now at www.nationalexpress.com/glastonbury.
Glastonbury Festival does not reserve group bookings. If you are planning to celebrate your wedding/handfasting/hen party/significant birthday/end of exams bash at the Festival, everyone in your group needs to register and purchase tickets in the same way as anybody else buying tickets.
You do not need ID to enter the Festival. All tickets will be personalised with the passport photograph submitted by the ticketholder during registration.
Every ticket holder will be required to present their personalised ticket. Checks will be made at the gates. If you are not the person whose face is printed on the ticket you will be denied entry.
Children aged 12 and under, and child ticket holders, must be accompanied by an adult ticket holder. If you are bringing a child aged 12 or under with you who looks older than 12 it is advisable to bring ID to verify their age.
Anyone under the age of 16 wishing to attend the festival should tick the ‘Child’ option when paying their balance and MUST be accompanied by someone over the age of 18. Those who are ages 16 or 17 are allowed to attend the festival unaccompanied, but we would strongly advise that this decision is made with the consent of a parent or legal guardian.
Glastonbury Festival operates a ‘Challenge 21’ policy for alcohol sales. If you look under 21, you will not be served alcohol unless you can prove you are over 18 – by presenting ID, or by wearing a ‘Challenge 21′ wristband. Full details at: http://glastonburyfestivals.co.uk/information/advice/drink
It is expected that you will receive your tickets at least 14 days before the Festival starts.
Information about the dispatch of your tickets will be available through See Tickets who will email you with your tracking reference. You can track your ticket order via www.royalmail.com by entering your tracking reference number.
You can also obtain your tracking reference via See Tickets’ order tracker. To access the order tracker you will require your email address and booking reference number.
If you are not at home when your tickets arrive, a card will be left giving you instructions on how to arrange re-delivery (including weekend delivery options) or pick them up from your local collection office.
Please note – if you have changed address since booking your tickets you will need to notify See Tickets of your change of address. Changes of address on your registration will not automatically update your delivery address.
If you ordered more than one ticket, your tickets will be dispatched to the address you provided for the first name on your booking. If you paid your balances separately, you will each receive your own ticket.
UK TICKETS will be sent out by Royal Mail from the week commencing Monday 9th May 2016. Tickets will be sent to the address specified when booking. A signature will be required at the point of the delivery.
INTERNATIONAL TICKETS will be sent out by registered international post. You can track your international ticket order via www.royalmail.com by entering your Track and Trace number which is available via See Tickets’ order tracker. To access the order tracker you will require your email address and booking reference number. If it is likely you will set off for the Festival more than 14 days before the event commences, please select the option for ‘Box Office Collection’ when paying your ticket balance.
Any ticket deposits for which the balance has not been paid by April 8th 2016 will be automatically refunded to the card on which they were booked; with a £15 administration charge retained and all tickets for which the balance has not been paid will be cancelled.
Ultimately it is your responsibility to ensure your ticket balance is paid on time.
Tickets for Glastonbury Festival are personalised with a photo of the ticket holder and cannot be transferred to another recipient.
If you are unable to come to the Festival, and require a refund for your ticket, please contact See Tickets on 01158 960073 before midnight May 6th 2016.
A £15 administration charge will be retained from all refunded tickets.
An additional £10 administration charge will be retained from any cancelled coach packages. (£15 ticket cancellation fee + £10 coach cancellation fee).
It is not possible to cancel part of the package – if you are unable to travel on your allotted coach you will need to cancel your ticket booking.
You may wish to purchase the optional TicketPlan Refund Protection, so that a refund of the value of your Ticket (including the Booking Fee) can be provided to you if you cannot attend the Festival due to the circumstances set out in the Terms and Conditions. Refund Protection is subject to an additional charge per person when paying the balance for your tickets. NB: Refund Protection is only available when making a balance payment or full ticket booking.
Refund Protection provides cover for a range of unforeseen circumstances that may prevent you being able to attend the Festival.
Alternatively, you may wish to check whether your ticket is covered by your own personal insurance.
Tickets are non-refundable after the deadline of May 6th. However, if you bought the Refund Protection for your ticket and if your reason for not being able to come is included, a refund application can be made by contacting the TicketPlan helpline on 0844 884 1031.
Please note that Refund Protection will not cover the loss of your ticket, or any circumstances which could be considered foreseeable. Unfortunately, if tickets are delivered to ticket holders, and subsequently lost, destroyed or misplaced, we cannot replace them.=
LOCAL & SUNDAY TICKETS
Information about Local and Sunday tickets will be released after the main ticket sales.
The local ticket sale is an extra opportunity for local residents to secure general admission tickets, however we’d always advise trying the main ticket sales first, to maximise your chances of getting tickets.
Glastonbury Festival Sunday tickets for Sunday 26th June 2016 are available exclusively to Central Somerset residents, as they are the people most likely to be inconvenienced during the preparations for the Festival.
Anyone wishing to book a local or Sunday ticket will need to register, if they have not done so already. Please see HOW TO REGISTER above for further information.
WARNING: EXCESSIVE EXPOSURE TO LOUD MUSIC MAY CAUSE DAMAGE TO YOUR HEARING