Pre-erected campsites terms & conditions


Official pre-erected campsites accommodation booking terms & conditions

In making an accommodation booking for the Glastonbury Festival official pre-erected campsites (“Official Campsite(s)”), you are agreeing to the code of conduct laid out by Glastonbury Festival Events Ltd (“GFEL”) and the below terms. These terms and conditions expressly provide that the accommodation booked may not be used in connection with any commercial activity on or off site. All commercial activity must be separately agreed with the Festival management (“Management”) and will be subject to a fee. You also agree that you and all ticket holders in your party will behave responsibly at your designated Official Campsite and not cause any nuisance to other guests or Official Campsite staff. By making this booking, you acknowledge your agreement to the following terms:

1. All persons aged 13 or over occupying the accommodation booked must have valid full weekend Festival tickets, and as such, agree to the full terms and conditions for ticket holders, which can be found at www.glastonburyfestivals.co.uk

2. Names of all accommodation residents must be supplied when booking, with final confirmation due no later than one week prior to the Festival. Everyone staying in the accommodation will need to present their tickets to receive their Festival wristbands.

3. Accommodation bookings are non-transferable. After 23:59 May 3rd 2024 no refunds will be made other than in the event of the cancellation of the Glastonbury Festival 2024. Any cancellations prior to 23:59 May 3rd 2024 will incur a £25 administration charge per unit.

4. The Premises Licence Holder (hereafter “PLH”) and/or GFEL reserves the right to

(a) refuse admission in any circumstances.

(b) evict any person breaching the terms and conditions of entry, committing a criminal offence, behaving in a manner considered by GFEL or the PLH to be disorderly or in a way that has an adverse effect on public safety, or behaving in an anti-social manner or in a way that causes a public nuisance.

(c) evict all members of any group of persons where GFEL or the PLH consider that group is behaving in a persistent anti-social manner.

(d) in order to facilitate the security, safety and comfort of all guests, refuse entry to ticket holders who attempt to enter the Festival site or Official Campsites or any surrounding land used by the Festival (including car parks) that constitutes the Festival footprint, (hereafter ‘the Festival Site”) with contraband goods and/or prohibited articles. Please refer to www.glastonburyfestivals.co.uk for information on articles which will not be allowed onsite.

(e) in its sole discretion, remove without notice any ticket holder(s) who are engaged in anti-social behaviour or are rude or abusive to other guests or Official Campsite staff.

5. Admission to Official Campsites and to the Festival Site is at the ticketholder’s own risk. GFEL and the PLH will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the actions of other patrons or third parties or force majeure.

6. Duplicate tickets will not be issued for lost or stolen tickets.

7. The accommodation booking is only valid when booked directly with official agents. The booking is personalised to the lead booker named on the booking confirmation and may not be:

  1. sold or transferred to another person; or
  2. used by any person for promotional purposes, including as a prize or other reward in a competition or lottery, except with the prior written permission of GFEL
  3. purchased by an agent on behalf of his or her principal.

8. Where a booking has been obtained by a person in breach of clause 7 and/or clause 11, GFEL’s obligations in relation to the booking will cease to have effect immediately, in particular:

  1. any person other than the lead booker presenting the booking confirmation may be refused entrance to, or removed without notice from the Festival and from Official Campsites.
  2. Festival tickets may be cancelled and/or confiscated and accommodation booking withdrawn and there shall be no obligation on GFEL or Official Campsites to refund any monies paid for the ticket or the accommodation booking.

9. Strictly no trading or other commercial activity by any ticket holder will be allowed at Official Campsites or on the Festival Site without the Festival’s prior written consent. Please note GFEL will charge a fee for any commercial activity (including filming, photography and recording) at Official Campsites or on the Festival Site.

10. Entrance to Official Campsites and the Festival Site is subject to both the Festival’s Photography Policy and the Broadcaster Internet and Filming Policy. Ticket holders may not use photographic, recording  or filming equipment on the Festival site for commercial gain, without the Festival’s prior written consent:

(a) a person may be denied entry to, or removed from Official Campsites and/or the Festival Site if they are in possession of any equipment capable of taking photographs, making films, sound recordings or broadcasts; or if they take or make any photograph, film, sound recording or broadcast of anything occurring inside the Glastonbury Festival or the Official Campsites for commercial gain.

(b) a person may enter Official Campsites or the Festival Site with equipment referred to in 10(a). above where it is integrated into electronic communications apparatus designed for personal private use (such as a mobile telephone) and/or a personal stills camera but that person may still be removed in accordance with paragraph 10(a) above if they use or attempt to use that device for commercial gain.

11. Tickets and accommodation at the Glastonbury Festival, including Official Campsites cannot be used as part of any advertising, endorsement, sponsorship, marketing, media campaign, sales promotion, staff reward programme or used in competition whether commercial or non-commercial without prior written permission of GFEL.

12. GFEL’s intellectual property (including without limitation the marks Glastonbury, Glastonbury Festival, the Glastonbury Festival logo and the Pyramid Stage, which are registered United Kingdom and European Community Trademarks) may not be used without the express written permission of GFEL.

13. Notwithstanding the foregoing, GFEL reserves the right to charge a fee at its discretion for any commercial activity (including filming, photography, recording or posting, tagging or linking to branded material) which originates on the Festival Site or references the Festival’s Trademarks in relation to third party brands, services or products, and to evict any person(s) conducting any commercial activity in contravention of the terms and conditions of sale and entry. In order to maintain security and safety at the Festival or Official Campsites, images of ticket(s) and pass(es) or other accreditation copied or posted on social media may result in that ticket(s) and/or pass(es) being cancelled and no refund can be made in such circumstances.

14. As a condition of sale the ticket holder consents to being filmed, photographed and recorded for television, radio, webcast and other communication to the public in any medium and/or for any video, DVD or similar or any projection or digital mapping as part of the audience, and/or by any CCTV cameras and recordings operated by or on behalf of and made by or on behalf of GFEL for public safety and security purposes.

15. Wristbands removed from the wrist or tampered with will be rendered invalid and will not be replaced. Lost or missing wristbands will not be replaced. Those without wristbands or appropriate accreditation will be refused admission to the site or may be removed from the Festival Site, including Official Campsites. For security purposes all tickets remain the property of GFEL at all times and all wristbands issued by GFEL remain the property of GFEL until 5pm Monday 1st July 2024.

16. The lead booker accepts liability for any loss or damage to structures incurred during the hire period which is considered by the management to be more substantial than general wear and tear.

17. Anyone under the age of 16 must be accompanied to the Festival by a responsible adult (aged 18 or over, who would usually be the parent, carer, legal guardian or other adult entrusted with the care of that child) who accepts full responsibility and full supervision, at all times, for all under 16s attending under their supervision. Anyone under the age of 16 is not permitted to enter, leave or re-enter the Festival site unaccompanied by their responsible adult. Persons aged 13-15 (teenagers) may be permitted to exit and re-enter the Festival if wearing a “Parental Permission for Exit/Re-entry Wristband”.

18. GFEL will comply with all current HM Government legislation and as a condition of attendance, ticketholders will be required to comply with this legislation and any associated statutory guidelines, and accordingly, where necessary GFEL reserves the right to vary and amend these terms and conditions (solely to the extent necessary to accommodate such changes to legislation and guidance).  In particular this will apply to any public health rules, policies, advice and guidance which can be subject to change at short notice.

2024 INFORMATION & NOTIFICATIONS

The Information section of the Festival website is essential reading before attending the Festival. For advice on personal safety, getting to the Festival, and what to bring (and not to bring) please see www.glastonburyfestivals.co.uk/information

  1. Pitches are allocated on a first come first served basis. Where possible the Festival will endeavour to meet requests for friends and family groups to be located together if booking the same accommodation type, however this service cannot be guaranteed.
  2. Only the pre-erected camping facilities provided by the Festival are permitted on the Official Campsites. Please do not attempt to pitch additional tents or gazebos on any part of the Official Campsites or tamper with or attempt to relocate the pre-erected facilities. Any unauthorised tents will be taken down and confiscated by the campsite staff and may not be returned
  3. All Cars require a separate car parking ticket, specific to the ticketholder’s designated Official Campsite which must be bought in advance.
  4. Campervans, Caravans and other vehicles are not permitted at Official Campsites. If you wish to bring a campervan or caravan, please use the designated campervan and caravan fields, which also require separate tickets. Please see this website for more information.
  5. No vehicles are to be parked or tents pitched in the fire lanes at any time.
  6. No trading or sound systems of any kind are permitted at Official Campsites other than those provided by the organisers. Anyone found operating such systems may be liable to confiscation of the system and the ticket holder removed without notice. GFEL accepts no responsibility for goods or services purchased from third parties. Official merchandise will be available onsite. Please don’t buy from street traders.
  1. Fireworks, Chinese/flying lanterns, drones, flares, the burning of plastics, generators, glass containers, potential weapons, portable laser equipment including laser pens or any illegal or offensive items or substances are not permitted at Official Campsites and will be confiscated.
  1. Tents and vehicles are liable to search by security staff. Any items which the organisers consider may be used in an illegal or offensive manner shall be confiscated. Persons suspected of carrying out illegal and/or offensive activities onsite may be searched. Anyone resisting confiscation of disallowed items or disregarding these conditions will face eviction from the site and may be removed without notice and their ticket may be cancelled.
  1. No animals are allowed onsite with the exception of registered guide and assistance dogs.
  1. All litter must be cleared and put into litter bins or recycling bins.
  1. Open fires are not permitted at Official Campsites save for the communal campfire supervised by the Management and Official Campsite staff. Small barbecues can be used in these fields, but they must be a safe distance away from any tents or other structures.
  1. Please use the toilets and urinals and do not pollute the land, streams and hedges.
  1. To protect your own safety and that of other guests, please act responsibly. Please do not take chairs, buggies and trolleys into busy areas, or to the front of stages. If your chair, buggy or trolley is causing an obstruction you will be asked to move.
  1. Medical treatment at the Festival is provided by Festival Medical Services who are a separate legal entity. Any claims resulting from medical treatment on-site should be directed to Festival Medical Services. GFEL accepts no liability for any injury, claim or damages resulting from any medical treatment on-site.
  1. Pedestrian access from the Festival site to the Official Campsite “Worthy View” is via a footpath at a gradient which the Festival does not recommend for wheelchair users, pushchairs or child buggies. Festival-goers with mobility concerns who wish to book accommodation at “Worthy View” may wish to drive from “Worthy View” to the accessible car park, from where a shuttle service is available to the Festival site. Alternatively, access facilities are available on the Festival site – please see here for further information.
  1. Smoking is not permitted in enclosed public areas, including all types of accommodation and facilities at Official Campsites.
  1. Carbon Monoxide (CO) is a colourless, odourless, highly poisonous gas that can kill in minutes. Carbon Monoxide poisoning can be caused by ANY fuel that burns or smoulders. Do not take a lit or smouldering BBQ or gas camping stove into your tent or accommodation unit.
  1. Glastonbury Festival operates a ‘Challenge 21’ policy for alcohol sales. If you look under 21, you will not be served alcohol unless you can prove you are over 18 – by presenting ID, or by wearing a ‘Challenge 21’ wristband. Full details can be found on the Festival website.
  1. Please note that some areas of the site, particularly front-of-stage barriers and late night areas are unsuitable for children. This may include adult content and crowds – children may be removed from, or refused admittance to, such areas for their own safety and the safety of others. Pushchairs and trolleys which may impact on crowd movement may not be permitted in these areas. Some late night and screening facilities may have age restrictions for entry. Those wishing to attend should bring suitable ID as proof of age, and parents and responsible adults should ensure that all restrictions are adhered to. For films classified as 18, a ‘Challenge 21’ policy will apply.
  1. All tents must be vacated by 5pm on Monday 1st July 2024.
  1. A number of performances at the Festival may include the use of strobe, flicker and other lighting effects. Some acts may use lasers, pyrotechnics and other special effects throughout their performance.
  1. GFEL does not offer refunds in the event of lost or stolen tickets or where the ticket holder cannot attend the Festival due to reasons beyond the Festival’s control. You might consider it prudent to insure the value of your ticket in the event of such loss, as you will be unable to check into Official Campsites without your ticket.

WARNING: EXCESSIVE EXPOSURE TO LOUD MUSIC MAY CAUSE DAMAGE TO YOUR HEARING

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