GLASTONBURY TICKET INFO



GLASTONBURY FESTIVAL 2024: 26TH-30TH JUNE, 2024

FOLLOWING THE COACH AND TICKET SALES IN NOVEMBER, TICKETS FOR GLASTONBURY 2024 ARE NOW SOLD OUT. THERE WILL BE A RESALE OF ANY CANCELLED/RETURNED TICKETS IN APRIL 2024.

As part of our ongoing efforts against ticket touting, anyone who would like to attend the Festival will need to have registered in advance of the ticket sale. Registration – which is free – is available here

Even if you think you’re already registered, we encourage you to check / retrieve details of your existing registration well ahead of the ticket sale here.

TICKETS PLUS COACH TRAVEL OPTIONS ON SALE AT 6PM GMT, THURSDAY, 16TH NOVEMBER

GENERAL ADMISSION TICKETS ON SALE AT 9AM GMT, SUNDAY, 19TH NOVEMBER

Tickets will cost £355 + £5 booking fee, of which a £75 deposit (plus coach fare if booking a ticket + coach travel option) is payable when booking in November, with the balance payable in the first week of April 2024. Tickets will be sold exclusively at glastonbury.seetickets.com.

Any registrations submitted prior to 2020 require reviewing and confirmation before 30th September 2023, with any non-confirmed registrations being deleted on 2nd October 2023 and you will be required to submit a new registration before you can try and book tickets for the 2024 Festival and future years.

2024 Ticket Sale Date Information – BSL Version
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GLASTONBURY TICKET INFO

ONLY SEE TICKETS ARE AUTHORISED TO SELL TICKETS FOR GLASTONBURY FESTIVAL

No other site or agency will be allocated tickets. All tickets for the Festival are individually personalised to the named ticket holder and are strictly non-transferable. Security checks are carried out on arrival, and only the specified ticket holder will be admitted to the Festival.

PLEASE DO NOT RISK FALLING VICTIM TO UNAUTHORISED TOUTS

All the information you might need about buying tickets for Glastonbury Festival 2024 can be found below. To search this page for specific information please use the menu below, or the search function (ctrl + F / cmd + F) on a computer’s browser.

– BASIC TICKET INFORMATION
– REGISTRATION
– HOW TO BOOK
– COACHES & TRAINS
– CARS, CAMPERVANS AND TIPIS
– ACCESS INFORMATION
– CHILDREN
– TICKET DISPATCH
– LOCAL AND SUNDAY TICKETS
– HOSPITALITY TICKETS
– T&CS
– FURTHER INFORMATION
– CANCELLATIONS & LOST TICKETS

BASIC TICKET INFORMATION

General Admission full weekend tickets (valid from Wednesday 26th June to Sunday 30th June) for Glastonbury 2024 will cost £355 + a £5 booking fee.

Tickets + coach travel options will go on sale at 6pm GMT on Thursday 16th November, 2023, with general admission tickets on sale at 9am GMT on Sunday 19th November, 2023.

Tickets will be sold exclusively at glastonbury.seetickets.com.

You may book up to 6 tickets per transaction by paying a deposit of £75 per person when tickets go on sale (plus the coach fare, if you are booking a ticket + coach travel option).

Everyone, aged 13 or over, who wishes to attend the Festival must be registered before they can pay a deposit. Glastonbury registration is now supported on all major mobile operating systems.

Attempting to book tickets online using multiple browser tabs can confuse the ticket sales process and cause your transaction to fail. We strongly advise that you use just one browser tab when trying to book tickets, in order to avoid possible problems with your transaction.

Additional items such as pre-erected accommodation, Campervan passes, and tipis will be available for ticket holders to book later in the Autumn.

Both UK and International ticket balances of £280 + a £5 booking fee will be payable in the first week of April 2024 (from 9:00 BST Monday 1st April – 23:59 BST Sunday 7th April), when you will also be able to add car park tickets and cancellation protection to your booking (see CANCELLATIONS & LOST TICKETS for more information).

Postage and packing is charged per order – rather than per ticket – when paying your ticket balance.

WHAT’S INCLUDED?

Tickets to Glastonbury Festival Include:
– Entry to the Festival, with over 3,000 performances across more than 100 stages
– Five nights camping (with no early entry fees)
– Free programme
– Free mobile phone charging
– Free on-site newspaper
– Free mobile app
– Free firewood
– Kidzfield, where all entertainment, rides and activities are free of charge
– Support for Oxfam, Greenpeace, WaterAid and hundreds of other worthy causes (£2m given annually in recent years)
– Funds to improve the Festival’s infrastructure and environmental impact

ONLY SEE TICKETS ARE AUTHORISED TO SELL TICKETS FOR THE GLASTONBURY FESTIVAL

No other site or agency will be allocated tickets.  If you miss out on tickets when they go on sale, please bear in mind that any cancellations will be made available for resale at face value via the Festival’s authorised ticket agency, See Tickets.

All tickets for the Festival are individually personalised to the named ticket holder and are strictly non-transferable. Security checks are carried out on arrival, and only the specified ticket holder will be admitted to the Festival.

PLEASE DO NOT RISK FALLING VICTIM TO UNAUTHORISED TOUTS

Basic ticket information – BSL Version

REGISTRATION

WHY YOU NEED TO REGISTER

To prevent touting, tickets for Glastonbury Festival are non-transferable. Each ticket features the photograph of the registered ticket holder with security checks carried out to ensure that only the person in the photograph is admitted to the Festival.

Whether you are booking a deposit for a Festival ticket or a ticket + coach travel option, every person (aged 13 or over) who intends to purchase a ticket must have their own valid registration number.

If you plan to buy tickets for other people, they all need to be registered – and you will need their registration numbers and corresponding postcodes in order to purchase tickets on their behalf.

Resale of tickets is strictly prohibited and will result in the cancellation of your order.

HOW TO REGISTER

Online registration is free of charge and only takes a few minutes. We recommend completing your registration well in advance of attempting to book tickets, as registration usually closes for several weeks around each ticket sale, and you will need to allow time to re-submit your registration if you need to. Once registration closes there will be no opportunity to submit/re-submit a registration until after the ticket sales.

You will need to provide basic contact details and to upload a passport-standard photo.

Having entered your email address you will be sent a unique link within an hour which will allow you to start the registration process. Please do check your junk/spam inboxes!

If you are hoping to register more than one person on a single email address, the link can be used multiple times but you will need to wait 10 minutes between submitting each registration.

Registration will be temporarily suspended before and during the main ticket sales periods so please allow time for your photo to be approved.

Registration will close at 5pm on Monday 13th November, after which there will be no opportunity to submit/re-submit a registration until after the November ticket sales.

Please ensure all your details are correct, and that your photo is in jpeg format, of a suitable size (min 900 pixels wide x 1350 pixels tall), of portrait orientation and passport standard before submitting your details.

For more information about how to edit or crop your registration photo, please click here.

Once you have submitted your photo, you will receive an automated email confirming receipt of your data, followed by a second email within 48 hours in the working week, either accepting or rejecting your photo, and if successful, confirming your registration number. If you have not received a confirmation email within 48 hours (Monday-Friday) of making an online application, please check your spam folder. If your registration is rejected or you do not receive a registration number within a further 48 hours please re-register.

If you are unable to register online please send an SAE to: Glastonbury Registration, PO Box 4288, Shepton Mallet, BA4 9BB, to receive a postal registration form. Postal registrations will be confirmed within 14 working days of receipt. If you haven’t received a registration number within this period, please contact the Festival Office.

Your chance of buying tickets is not influenced in any way by the number of times you register, or the information you provide during registration. Registration does not reserve or guarantee you a ticket.

EXISTING REGISTRATIONS

As an organisation, we need to ensure that the data we hold about you is relevant, accurate, kept up to date, and store for no longer than is necessary. This means from time to time, we need to review the data we hold for you.

Any registrations submitted prior to 2020 require reviewing and confirmation before 30th September 2023, with any non-confirmed registrations being deleted on 2nd October 2023 and you will be required to submit a new registration before you can try and book tickets for the 2024 Festival and future years.

Please note, it is not possible to change your registered photo if you have a current booking linked to your registration details, so please make sure you have an up to date photograph before booking tickets.

If you no longer have access to the email account which you originally used to register, you will need to submit a new registration. If in any doubt, please re-register well in advance of when you intend to book tickets.

Changes to your name and address will be reflected on your ticket, however if you change these details after you have submitted your order, you will need to also amend your delivery address directly with See Tickets.

If you registered prior to 2020 and intend to buy tickets for the 2024 Festival, please check to see if you have any valid registrations here.

Registration – BSL Version

HOW TO BOOK

Tickets will be sold exclusively at glastonbury.seetickets.com.

You may book up to 6 tickets per transaction by paying a deposit for each person.

In order to make a booking you will need the registration number and registered postcode for each person you are booking a ticket for, as well as a valid debit (UK only) or credit card with sufficient funds to cover your full transaction, and all the security information for that card.

Please be careful to enter all of your details accurately, as any details which don’t match will cause your transaction attempt to fail.

Please note, registration does not guarantee you a ticket (and in recent years, demand for tickets has outstripped supply).

A limited number of people will be given access to the booking site at any one time. Whilst you are waiting to access the booking site you will be held at this page until there is a space on the booking site for you to start the booking process. The page will automatically refresh to look for space on the booking page every 20 seconds.

If the amount of traffic on the website is particularly high, you may see a reduced version of the See Tickets booking site, with a minimal version of the holding page. This does not mean the site has crashed! (Quite the opposite in fact – this means the site is serving the maximum number of people at the same time.)

Once you reach the first page of the booking site, you will be asked to enter the registration number and registered postcode for the lead booker and up to 5 other individuals.

When you proceed, the details you have provided will be displayed on the next page.

Please check that these are the people you expect to be booking tickets for, as these cannot be changed once you proceed with your booking.

If you are booking a ticket + coach travel option, you will be asked to choose the departure town (and time for towns with multiple departures). It is only possible to book tickets from one departure town in a single transaction. If the option you have selected is not available, please choose a different town or day that is convenient for you. Travel on the coach you have selected is mandatory in order to receive your Festival ticket, so please only book on routes that are feasible for you.

Once all your information is correct, please proceed to the payment page.

Once you reach the payment page you will have 5 minutes to submit your payment information, so please take your time to enter this information accurately. The time remaining will be shown on the right hand side of your screen.

Please note, your registration numbers will be locked for up to 5 minutes if your details are entered incorrectly, an attempt to book is already held against your registration number, or your 5 minutes on the booking page ends. If the transaction fails and tickets are still available, your registration number will be released to give you the chance to try again.

If the page ‘hangs’ and you can’t get any further, try pressing back once and then continue your booking from that point.

If that doesn’t help, close your browser and start again. Please don’t continue to refresh the page more than 5 minutes after entering your details as your access to the page will have expired. You will need to close the browser and start again to gain fresh access to the booking page.

Every year, the amount of devices trying to connect to the Festival’s booking site increases. Whilst we understand that everyone wants to have the best possible chance of booking a ticket, running multiple devices simultaneously to attempt to access the website is a waste of valuable resources, and doesn’t reflect the ethos of the Festival. Please stick to one device and one tab, so that you can focus on entering your details without confusing your browser and help us make the ticket sale as quick and stress free as possible for all.

UK Tickets can be purchased with a UK debit card or Visa or Mastercard credit cards.

International Tickets can only be bought by Visa credit card or Mastercard credit card.

Please note: UK and European banks have an additional layer of protection for online transactions, which may mean you are asked to provide additional information in order to complete your transaction. Please see PAYMENT PROCESSING for more information about two-factor authentication.

See Tickets is the only company permitted to sell tickets for Glastonbury Festival. No other site or agency will be allocated tickets.

BALANCE PAYMENTS

Balance payments on existing deposit bookings are payable in the first week of April 2024 (from 09:00 BST Monday 1st April – 23:59 BST Sunday 7th April 2024).

Whilst a reminder email of the balance payment window will be sent to those with valid ticket bookings, as well as the Festival website and social media channels also being updated, it is ultimately the responsibility of each individual to ensure their ticket balance is paid during the balance payment window.

You can pay the balance for up to 6 tickets in one transaction, providing you have all paid a deposit and they are all the same ticket type. By grouping your balance payments together you will only pay one postage and packing fee. You will need to provide each of their registration numbers and postcodes in order to pay their balances.

Please note that you can only pay the balances together if they are for the same type of ticket, so you can pay the balance on up to 6 tickets + coach travel together, or up to 6 general admission tickets together, but you can’t pay the balance on a mix of general admission and ticket + coach travel bookings in the same transaction.

How to book – BSL Versions

COACHES / TRAINS

SEE TICKETS COACH + TICKET OPTIONS

As part of the Festival’s initiative to encourage Festival goers to reduce audience transport emissions, deposits for combined ticket + coach travel options will go on sale at 6pm GMT on Thursday 16th November 2023, giving the opportunity to book tickets + coach travel ahead of the general release of tickets.

A list of towns and cities covered by the ticket + coach travel option, and the cost of travel from each departure point, can be found below.

To book in the ticket + coach travel sale you will need the registration number and registered postcode for each person (up to 6 per transaction) for whom you are booking. You will be asked to choose a Coach Departure Town and Coach Departure Day (Wednesday or Thursday). Please note you must choose one option for your group as a whole – you cannot select multiple options within one transaction.

Ticket balances for ticket + coach travel bookings will be due in the balance payment window, between the 1st and 7th April 2024.

You must not book in the ticket + coach travel sale unless you are certain you will be able to travel on the coach you have selected, as travel on your chosen coach is mandatory in order to receive your Festival tickets.

If you are travelling with children aged 12 and under, who do not require an entry ticket for the Festival, you will need to book these additional coach seats whilst making your ticket + coach travel booking. If the additional seats required are not available when booking, please contact coachtravel@seetickets.com upon completing your booking in order to enquire about purchasing additional coach seats (NB: standard fares apply).

If you intend on applying for a PA ticket through the Festivals Access Team, you will also need to book these additional coach seats whilst making your ticket + coach travel booking. If the additional seats required are not available when booking, please contact accessibility@glastonburyfestivals.co.uk to request the Access Application form. You must make sure it is clear on your application that you require an additional coach seat for your companion/PA (NB: standard fares apply).

Before booking in the ticket + coach travel sale please consider the following;

Are you able to sit on a coach for the required length of time without having the option of taking regular breaks when you want to.

All the coaches will be full, please consider whether you will be comfortable being on a busy coach in close proximity to other passengers.

Coaches will have at least one toilet on board, however, please note these will not be wheelchair accessible and will not be regularly cleaned during the coach journey.

If you intend on applying for a PA ticket and your application is successful, this person must travel with you on your designated coach. Please book this additional seat when making your ticket + coach travel booking.

If you buy a combined coach ticket you cannot then purchase a campervan ticket in either the accessible campsite or general campervan fields.

Combined coach tickets cannot be changed to general admission tickets. If you buy a combined coach ticket you must travel on your designated coach.

For further information please refer to the Festival’s Access Information page.

Your travel voucher will be sent as an E-Ticket to the email address associated with your registration number. E-Tickets are scheduled to be sent out mid-May 2024.

Your Festival ticket(s) will be distributed once the coach has departed from the pick-up point. Please ensure you all have Photo ID available in order to receive your entry tickets.

Coaches will be available from the following locations (you will need to add the coach fare below to the cost of your ticket to obtain the cost):

Coaches/Trains – BSL Version

CARS, CAMPERVANS AND TIPIS

CAR PARK TICKETS

Car park passes for Glastonbury Festival 2024 will be available when paying your ticket balance. You will not be able to book car park passes until you pay the balance for at least one of the tickets on your booking. Please note car park passes are only available to general admission ticket holders. It is not possible to purchase a car park pass when booking or paying the balance for a ticket + coach travel booking. Car park passes will be sent out with your Festival tickets (unless booked separately).

Tickets for the accessible/Blue Badge parking area can be bought via the Festival’s Accessibility team.

As with your Festival tickets, car park passes are non-transferable, and attempts to re-sell them may result in their cancellation. Refunds for unrequired car park passes are available prior to the ticket refund deadline.

CAMPERVAN/CARAVAN TICKETS

Campervan tickets for 2024 will cost £200 for a standard pitch or £300 for a large pitch. Further information about booking campervan/caravan tickets will be released later in the autumn.

Please note that demand for campervan tickets is usually very high, so we would recommend booking one as soon as they are released. As with your Festival tickets, campervan tickets are non-transferable and will be printed with the name and address of the booker. Attempts to re-sell them may result in their cancellation. If you book a campervan ticket and later change your mind, refunds are available prior to the ticket refund deadline; subject to an administration charge of £25.

Campervan tickets are only available to general admission ticket holders. It is not possible to purchase a car park or campervan ticket when booking or paying the balance for a ticket + coach travel booking.

There will be a limited number of campervan/caravan spaces available in the accessible campsite. Tickets for these can be bought via the Festivals Accessibility team.

Campervan tickets will be sent out with your Festival tickets (unless booked after your balance payment).

Only campervans or caravans with fitted sleeping, and washing or cooking facilities will be allowed into the campervan field. Please refer to the CAMPERVAN INFORMATION PAGE for more information about which types of vehicles can use these fields.

Whilst every effort will be made to accommodate campervans in your preferred site, the Festival reserves the right to provide alternative facilities in the event of adverse conditions.

TIPIS

A limited number of Tipis that can each accommodate up to 6 adults are made available for hire in the Festival’s Tipi village on the southern slopes of the Festival site. Tipis cost £1750 to hire (payable in full at time of booking). Please note that Tipis do not include Festival tickets. Everyone wishing to stay in a Tipi must have a Festival ticket. Tipis come complete with groundsheet and rain-catcher; however they are intended to be an elemental experience, without the trappings of ‘luxury’ campsites. You will need to bring your own bedding, and expect to be using basic camping facilities.

Further information can be found here. If you book a Tipi and later change your mind, refunds are available prior to the ticket refund deadline; subject to an administration charge of £25.

Click for more details about Tipi life at Glastonbury.

Cars, caravans and tipis – BSL Version

ACCESS INFORMATION

There are no separate weekend tickets for customers with access requirements. Anyone wanting to attend the Festival must register and book tickets in the usual manner, as described above.

Once you have secured your Festival ticket please contact the Festival’s Access Team to request the link for the online Access Application Form. This will then be emailed out in December. Customers wanting to apply for a PA ticket and/or needing to use any of the access facilities during the Festival must submit their Access Application Form by the 30th April 2024.

Please note access to these facilities can reach capacity so we do recommend customers complete the Access Application form and return this to us as early as they can.

Before booking in the ticket + coach travel sale please consider the following;

  • Are you able to sit on a coach for the required length of time without having the option of taking regular breaks when you want to.
  • All the coaches will be full, please consider whether you will be comfortable being on a busy coach in close proximity to other passengers.
  • Coaches will have at least one toilet on board, however, please note these will not be wheelchair accessible and will not be regularly cleaned during the coach journey.
  • If you intend on applying for a PA ticket and your application is successful, this person must travel with you on your designated coach. Please book this additional seat when making your ticket + coach travel booking.

If you buy a combined coach ticket you cannot then purchase a campervan ticket in either the accessible campsite or general campervan fields.

Combined coach tickets cannot be changed to general admission tickets. If you buy a combined coach ticket you must travel on your designated coach.

For further information please refer to the Festival’s Access Information page.

Access information – BSL Version

CHILDREN

Everyone aged 13 or over on Wednesday 26th June 2024 (when the Festival gates open) who plans to come to the Festival, must have booked a ticket to attend.

Children aged 12 and under do not require tickets and do not need to register.

You may collect a child wristband for children attending with you from the KidzField or the various Information Points once you have entered the Festival site.

Anyone under the age of 16 must be accompanied to the Festival by a responsible adult (aged 18 or over, who would usually be the parent, carer, legal guardian or other adult entrusted with the care of that child) who accepts full responsibility and full supervision, at all times, for all under 16s attending under their supervision. Anyone under the age of 16 is not permitted to enter, leave or re-enter the Festival site unaccompanied by their responsible adult. Parental Permission for Exit/Re-entry Wristbands can be obtained from public Festival entrances and on-site Info points, where the responsible adult and teenager must both be present for collection.

When booking a ticket for a child aged 13, 14 or 15, you must select the ‘TEEN’ ticket option, to confirm that they will be accompanied to the Festival by a responsible ticket holding adult, who assumes responsibility for them. Please confirm that their parent, carer or legal guardian has consented for their data to be processed. TEEN ticket holders will not gain admittance to the Festival unaccompanied.

When booking tickets for children aged 13, 14 or 15, and/or bringing children aged 12 or under with you to the Festival, you will be required to confirm you are aged 18 or over and accept full responsibility for all under 16s in your group.

Those who are aged 16 or 17 are allowed to attend the Festival unaccompanied, but it is strongly advised that this decision is made with the consent of a parent or legal guardian.

Anyone attending the Festival on an adult ticket, who appears to be under 16 years of age, is advised to bring ID to verify their age.

Please note that some areas of the site, particularly front-of-stage barriers and late-night areas are unsuitable for children. This may include adult content and crowds.  Pushchairs and trolleys which may impact on crowd movement may not be permitted in these areas. Some late night and screening facilities may have age restrictions for entry. Those wishing to attend should bring suitable ID as proof of age, and parents and responsible adults should ensure that all restrictions are adhered to. For films classified as 18, a ‘Challenge 21’ policy will apply.

Children – BSL Version

TICKET DISPATCH

It is expected that you will receive your tickets at least 7 days before the Festival starts.

Information about the dispatch of your tickets will be available through See Tickets who will email you with your tracking reference. You can track your ticket order via www.royalmail.com by entering your tracking reference number.

You can also obtain your tracking reference via See Tickets’ order tracker. To access the order tracker you will require your email address and booking reference number.

If you are not at home when your tickets arrive, a card will be left giving you instructions on how to arrange re-delivery (including weekend delivery options) or pick them up from your local collection office.

Please note – if you have changed address since booking your tickets you will need to notify See Tickets of your change of address. Changes of address on your registration will not automatically update your delivery address.

If you ordered more than one ticket, your tickets will be dispatched to the address you provided for the first name on your booking. If you paid your balances separately, you will each receive your own ticket.

UK TICKETS will be sent out by Royal Mail in late-May – June 2024. Tickets will be sent to the address specified when booking. A signature will be required at the point of the delivery.

INTERNATIONAL TICKETS FOR THOSE IN THE EU will be sent out by registered international post, unless specified otherwise. You can track your international ticket order via www.royalmail.com by entering your Track and Trace number which is available via See Tickets’ order tracker. To access the order tracker you will require your email address and booking reference number. If it is likely you will set off for the Festival more than 28 days before the event commences, please contact See Tickets via their customer service portal to request ‘Box Office Collection’.

INTERNATIONAL TICKETS FOR THOSE OUTSIDE OF THE EU, tickets will be for box office collection unless specified otherwise.

Ticket dispatch – BSL Version

CANCELLATIONS & LOST TICKETS

Any ticket deposits for which the balance has not been paid by the end of the balance payment window, will be automatically refunded to the card on which they were booked; with a £25 administration charge retained and all tickets for which the balance has not been paid will be cancelled.

Ultimately it is your responsibility to ensure your ticket balance is paid on time. Tickets for Glastonbury Festival are personalised with a photo of the ticket holder and cannot be transferred to another recipient.

If you are unable to come to the Festival, and require a refund for your ticket, please contact See Tickets via their Customer Service Page confirming your details before midnight Friday 3rd May 2024 to log your request for a refund.

A £25 administration charge will be retained from all refunded tickets.

An additional £15 administration charge will be retained from any cancelled ticket + coach travel bookings. (£25 ticket cancellation fee + £15 coach cancellation fee).

It is not possible to cancel part of the booking – if you are unable to travel on your allotted coach you will need to cancel your ticket booking.

Refund Protection is available to book when paying your ticket balance, so that a refund of the value of your Ticket can be provided to you if you cannot attend the Festival due to the circumstances set out in the Terms and Conditions. Refund Protection is subject to an additional charge per person when paying the balance for your tickets. NB: Refund Protection is only available when making a balance payment or full ticket booking.

Refund Protection provides cover for a range of specified unforeseen circumstances that may prevent you being able to attend the Festival. Alternatively, you may wish to check whether your ticket is covered elsewhere.

Tickets are non-refundable after the deadline of Friday May 3rd 2024. However, if you have purchased the Refund Protection for your ticket and if your reason for not being able to attend is included, a refund application can be made through the Refund Protection scheme.

Please note that Refund Protection will not cover the loss of your ticket, or any circumstances which could be considered foreseeable. Unfortunately, if tickets are delivered to ticket holders, and subsequently lost, destroyed or misplaced, we cannot replace them.

 

Cancellation & lost tickets – BSL Version

LOCAL & SUNDAY TICKETS

Information about Local and Sunday tickets will be released after the main ticket sales.

Local Sunday tickets – BSL Version

HOSPITALITY TICKETS

A limited number of hospitality tickets will be available for the media and those working in the music industry to purchase directly from the Festival. Applications to purchase hospitality tickets will open in February 2024. As with standard admission tickets, hospitality tickets are subject to the Festival’s Photography Policy and Broadcaster Internet and Filming Policy.  For more information please contact the hospitality team.

THERE ARE NO “VIP” TICKETS FOR GLASTONBURY

Whilst a handful of the Festival’s neighbours do offer hospitality tickets strictly as part of the accommodation available on their property, these tickets are not permitted to be booked through third parties or agencies, or on a ticket only basis.

Over the years there have been problems with off-site providers not supplying the services advertised, therefore packages offered by off-site providers are bought at the purchasers’ risk, and against the advice of Glastonbury Festival, which accepts no responsibility for the services these external suppliers offer. For the avoidance of doubt Glastonbury Festival does not supply tickets to any “concierge services”.

If you have any concerns about an individual or company claiming to have Glastonbury tickets for sale, please contact us or make a report to Action Fraud: Website / Tel: 0300 123 2040

PLEASE DO NOT RISK FALLING VICTIM TO UNAUTHORISED TOUTS

Hospitality tickets – BSL Version

GLASTONBURY FESTIVAL 2024 TERMS AND CONDITIONS OF ENTRY

1. Tickets for Glastonbury Festival 2024 (hereafter “the Festival”) are non-refundable after 3rd May 2024 and always non-transferable. The full balance for tickets reserved by paying a £75 deposit for the 2024 Festival is due by 23:59 7th April 2024. If the full ticket balance is not paid by the applicable deadline then you will be refunded the amount you have paid less a £25 administration fee per ticket. If you pay for your ticket in full by the applicable deadline but cancel on or before 23:59 on 3rd May 2024, you will be reimbursed the price paid for your ticket less the £25 administration fee. After 23:59 3rd May 2024, no refunds will be made other than in the event of the cancellation of the Festival. Booking fees and postage and packing charges are non-refundable. Additional administration fees apply to ticket + coach travel and accommodation bookings.

2. The artist and performer line-up and all billed attractions are subject to change at any time without notice, and access to any performance may be restricted, specifically or generally, to ensure public safety.

3. The Premises Licence Holder (hereafter “PLH”) and Glastonbury Festival Events Limited (hereafter “GFEL”) reserve the right to:
(a) refuse admission in any circumstances
(b) evict any person breaching the terms and conditions of entry, committing a criminal offence, behaving in a manner considered by GFEL or the PLH to be disorderly or in a way that has an adverse effect on public safety, or behaving in an anti-social manner or in a way that causes a public nuisance.
(c) evict all members of any group of persons where GFEL or the PLH consider that group is behaving in a persistent anti-social manner.
(d) in order to facilitate the security, safety and comfort of all guests the PLH and/or GFEL may refuse entry to ticket holders who attempt to enter the licenced Festival site, or any surrounding land used by the Festival (including car parks) that constitutes the Festival footprint, (hereafter the “Festival Site”) with contraband goods and/or prohibited articles. Please refer to www.glastonburyfestivals.co.uk (hereafter “Festival website”) for information on items which will not be allowed onsite.

4. Admission is at ticket holder’s own risk. GFEL and the PLH will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the actions of other patrons or third parties or force majeure.

5. Duplicate tickets will not be issued for lost or stolen tickets.

6. Tickets are only valid when purchased from official agents. Tickets bought from other sources will be refused admission.

7. Tickets are personalised to the named ticket holder and may not be:
(a) sold or transferred to another person; or
(b) used by any person for promotional purposes, including as a prize or other reward in a competition or lottery, except with the prior written permission of GFEL
(c) purchased by an agent on behalf of his or her principal.

8. Where a ticket has been obtained in breach of clause 7, the obligations of GFEL in relation to the ticket will cease to have effect immediately, in particular:
(a) any person presenting the ticket may be refused entrance to, or removed without notice from the Festival
(b) the ticket may be confiscated and there shall be no obligation on GFEL to refund any monies paid for the ticket.

9. Entrance to the Festival is subject to both the Festival’s Photography Policy and the Broadcaster Internet and Filming Policy. Ticket holders may not use photographic, recording or filming equipment on the Festival site for commercial gain without the Festival’s prior written consent:
(a) a person may be denied entry to, or removed from the Festival Site if they are in possession of any equipment capable of taking photographs, making films, sound recordings or broadcasts; or if they take or make any photograph, film, sound recording or broadcast of anything occurring inside the Glastonbury Festival for commercial gain.
(b) a person may enter the Festival Site with equipment referred to in 9.(a) above where it is integrated into electronic communications apparatus designed for personal private use (such as a mobile telephone) and/or a personal stills camera, but that person may still be removed in accordance with paragraph 9.(a) above if they use or attempt to use that device for commercial gain.

10. Tickets cannot be used as part of any advertising, endorsement, sponsorship, marketing, media campaign, sales promotion, staff reward programme or used in any competition whether commercial or non-commercial without prior written permission of GFEL.

11. Commercial, promotional and trading activities (including but not limited to ambush marketing, sponsored or paid for social media posts, brand influencing and/or unauthorised filming) are not permitted on the Festival Site without express prior written permission of GFEL.

12. The marks Glastonbury and Glastonbury Festival and the Glastonbury Festival logo are registered United Kingdom and European Community Trademarks and may not be used without the express written permission of GFEL.

13. Notwithstanding the foregoing, GFEL reserves the right to charge a fee at its discretion for any commercial activity (including filming, photography, recording or posting, tagging or linking to branded material) which originates on the Festival Site or references the Festival’s Trademarks in relation to third party brands, services or products, and to evict any person(s) conducting any commercial activity in contravention of the terms and conditions of sale and entry. In order to maintain security and safety at the Festival, images of ticket(s) and pass(es) or other accreditation copied or posted on social media may result in that ticket(s) and/or pass(es) being cancelled and no refund can be made in such circumstances.

14. As a condition of sale the ticket holder consents to being filmed, photographed and recorded for television, radio, webcast and other communication to the public in any medium and/or for any video, DVD or similar or any projection or digital mapping as part of the audience, and/or by any CCTV cameras and recordings operated by or on behalf of and made by or on behalf of GFEL for public safety and security purposes.

15. Wristbands removed from the wrist or tampered with will be rendered invalid and will not be replaced. Lost or missing wristbands will not be replaced. Those without wristbands or appropriate accreditation will be refused admission to the site or may be removed from the Festival Site. For security purposes all tickets remain the property of GFEL at all times and all wristbands issued by GFEL remain the property of GFEL until 5pm Monday 1st July 2024.

16. Anyone under the age of 16 must be accompanied to the Festival by a responsible adult (aged 18 or over, who would usually be the parent, carer, legal guardian or other adult entrusted with the care of that child) who accepts full responsibility and full supervision, at all times, for all under 16s attending under their supervision. Anyone under the age of 16 is not permitted to enter, leave or re-enter the Festival site unaccompanied by their responsible adult. Persons aged 13-15 (teenagers) may be permitted to exit and re-enter the Festival if wearing a “Parental Permission for Exit/Re-entry Wristband”.

17. GFEL will comply with all current HM Government legislation and as a condition of attendance, ticketholders will be required to comply with this legislation and any associated statutory guidelines, and accordingly, where necessary GFEL reserves the right to vary and amend these terms and conditions (solely to the extent necessary to accommodate such changes to legislation and guidance).  In particular this will apply to any public health rules, policies, advice and guidance which can be subject to change at short notice.

2024 INFORMATION & NOTIFICATIONS

1. The Information section of the Festival website is essential reading before attending the Festival. For advice on personal safety, getting to the Festival, and what to bring (and not to bring) please see www.glastonburyfestivals.co.uk/information

2. Cars, caravans and campervans require a separate ticket. Please see the Festival website for more information.

3. Do not buy tickets from street traders or unauthorised agencies. Tickets are security printed and are personal to the ticket holder only. Any attempt to transfer or resell tickets will lead to automatic refusal at the entrance. Beware of forgeries.

4. GFEL accepts no responsibility for goods or services purchased from third parties.

5. Official merchandise will be available onsite. Please don’t buy from street traders.

6. Please only use the toilets and urinals provided. Do not pollute the streams and hedges.

7. Please use the litterbins and recycling points provided.

8. Your vehicle may be searched by security personnel at the vehicle gates on entry to the Festival car parks; in the car parks themselves; or anywhere on the Festival Site.

9. You may be searched in the car parks or at the entrance. Any items which the organisers consider may be used in an illegal or offensive manner shall be confiscated. Persons suspected of carrying out illegal and/or offensive activities onsite may be searched. Anyone resisting confiscation of disallowed items or disregarding these conditions will face eviction from the Festival Site.

10. No animals are allowed onsite, with the exception of registered guide and assistance dogs.

11. Fireworks, Chinese/flying lanterns, drones, flares and the burning of plastics are not permitted. Please see the Festival website for details of other prohibited items.

12. To protect your own safety and that of other guests, please act responsibly. Please do not take chairs, buggies and trolleys into busy areas, or to the front of stages. If your chair, buggy or trolley is causing an obstruction you will be asked to move.

13. Medical treatment at the Festival is provided by Festival Medical Services who are a separate legal entity. Any claims resulting from medical treatment onsite should be directed to Festival Medical Services. GFEL accepts no liability for any injury, claim or damages resulting from any medical treatment onsite.

14. Accessible facilities are available – please refer to the Festival website for further information.

15. Smoking is not permitted in enclosed public areas

16. Glastonbury Festival operates a ‘Challenge 21’ policy for alcohol sales. If you look under 21, you will not be served alcohol unless you can prove you are over 18 – by presenting ID, or by wearing a ‘Challenge 21’ wristband. Full details can be found on the Festival website.

17. Please note that some areas of the site, particularly front-of-stage barriers and late-night areas are unsuitable for children. This may include adult content and crowds – children may be removed from, or refused admittance to, such areas for their own safety and the safety of others.  Pushchairs and trolleys which may impact on crowd movement may not be permitted in these areas. Some late night and screening facilities may have age restrictions for entry. Those wishing to attend should bring suitable ID as proof of age, and parents and responsible adults should ensure that all restrictions are adhered to. For films classified as 18, a ‘Challenge 21’ policy will apply.

18. A number of performances at the Festival may include the use of strobe, flicker and other lighting effects. Some acts may also use lasers, pyrotechnics and other special effects throughout their performance.

19. GFEL does not offer refunds in the event of lost or stolen tickets or where the ticket holder cannot attend the Festival due to reasons beyond the Festival’s control. You might consider it prudent to insure the value of your ticket in the event of such loss.

WARNING: EXCESSIVE EXPOSURE TO LOUD MUSIC MAY CAUSE DAMAGE TO YOUR HEARING

TICKET + COACH BOOKING TERMS AND CONDITIONS

In making a ticket + coach travel booking, you confirm that you have read, understood and agreed to the full terms and conditions for Glastonbury Festival ticket holders, which can be found here and you must agree to the following:

– You must not make a ticket + coach travel booking unless you are certain you will be able to travel on the coach you have selected.

– Travel on your chosen coach is mandatory in order to receive your Festival tickets.

– Under no circumstances can a ticket booked as part of a ticket + coach travel booking be exchanged for a standard admission ticket, or other ticket types.

– Only your coach travel tickets will be dispatched in advance.

– Your Festival entry tickets will be handed out mid journey on the coach.

– You will be required to show Photo ID to receive your Festival tickets.

– You can only book ticket + coach travel options from one destination and in one time period, per transaction.

– Ticket + coach travel bookings are strictly non-transferable

– All passengers including children aged 12 and under, and PA/Companion tickets allocated by the Festival Accessibility team, must purchase a valid coach ticket in order to travel.

– If you are travelling with children aged 12 and under, who do not require an entry ticket for the Festival, you will need to book these additional coach seats whilst making your ticket + coach travel booking. If the additional seats required are not available when booking, please contact coachtravel@seetickets.com upon completing your booking in order to enquire about purchasing additional coach seats (NB: standard fares apply).

– If you intend on applying for a Companion/PA ticket through the Festivals Access Team, you will also need to book these additional coach seats whilst making your ticket + coach travel booking. If the additional seats required are not available when booking, please contact accessibility@glastonburyfestivals.co.uk to request the Access Application form. You must make sure it is clear on your application that you require an additional coach seat for your companion/PA (NB: standard fares apply).

– See Tickets cannot guarantee all coaches will have wheelchair access and storage facilities. If you require wheelchair access or wheelchair storage you must contact coachtravel@seetickets.com no later than 30 days prior to departure to ensure the appropriate facilities can be provided.

– Where departure times are not stated, you must be available to travel at any point (AM/PM) during the specific day you have selected.

– All departure times / points will be released to you no later than 30 days prior to the event.

– In order to facilitate a speedy departure from the Festival site, See Coaches reserve the right to board passengers outside of scheduled departure times, should seats be available on alternative services.

– It is not possible to cancel part of the booking if you are unable to travel on your allotted coach you will need to cancel your ticket booking.

– An additional administration charge will be retained from any cancelled ticket + coach travel bookings.

FURTHER INFORMATION

PAYMENT PROCESSING

Tickets will be available online at glastonbury.seetickets.com.

If you pay a deposit for more than one ticket you will have the option either to pay the balance collectively or individually. Balance payments can be made from additional cards at a later date, however each ticket for which the balance is settled separately will be processed as a single booking and will therefore be subject to postage fees per individual transaction.

It is your responsibility to remember to pay your balance.

A £25 administration charge will be retained from any deposits for which the balance has not been paid by 23:59 BST on Sunday April 7th 2024 .

Tickets purchased in resales after April 8th 2024 must be paid for in full at point of booking.

Payment by card for UK sales is by the following card types – Visa Debit, Visa Credit, Visa Electron, Switch/Maestro Domestic, Solo, Mastercard.

For the purpose of ticket sales the UK includes Northern Ireland, the Isle of Man and the Channel Islands. Sales will be processed immediately in most cases and certainly within five working days of the sale being confirmed.

As part of our continued commitment to ensuring that all tickets for Glastonbury Festival are purchased securely by genuine Festival goers you may be asked for additional security information when purchasing Festival tickets online from seetickets.com. Depending on your method of payment, you will be directed to either Verified by Visa or Mastercard SecureCode for payment authorisation. If you often make purchases online you’re probably already signed up, but if you’ve not already subscribed to one of these services you will need to do so before your transaction can be processed.

STRONG CUSTOMER AUTHENTICATION (SCA).

UK and European banks have an additional layer of protection for online transactions, which may mean you are asked to provide additional information when making some purchases.

There’s no need to download anything, install software or register any information in advance, however, please be aware that during an online purchase from your desktop, mobile or other digital device, you may be asked to provide additional information using your bank’s chosen authentication method, to confirm you are the genuine cardholder.

These security measures will assess each online transaction and decide if you will need to take an extra step at checkout. This is called Two-factor authentication, which means you will be asked to provide at least 2 pieces of data from the following categories:

A password or PIN that you have set up with your bank

A one-time passcode issued via your mobile phone or bank issued pin-reader

Biometric authentication, such as a fingerprint or facial recognition

Whether or not you are required to complete Two-factor authentication is determined by your card issuer. If you are required to provide further details, you’ll be guided through this process by your card issuer and will not be able to complete check out until your card issuer is satisfied that authentication has been successful.

For the avoidance of doubt please check your bank/card statement following your transaction/s to be certain whether or not your payment has been successful, or contact See Tickets.

When purchasing online, you will be sent a confirmation email and booking reference number.

Please check your spam folder if you do not receive this within 24 hours. Keep the confirmation email safe. If you have any queries about your purchase you will need the booking reference number.

You will be able to use the ticket tracker with the booking reference number to confirm your purchase.

Any transaction that results in a charge back or payment dispute will be cancelled. It is your responsibility to ensure that you have sufficient funds in your account to pay for the tickets. The transaction will be completed during the five working days following the sale.

To ensure everyone has a fair and equal chance of getting a ticket, Glastonbury Festival reserves the right to  cancel any bookings made using multi-hit software/applications or otherwise deploying additional technology or ”hacking” in order to gain an unfair advantage, profit or commercial gain.

Attempting to book tickets on multiple browser tabs can cause your transaction to fail. We advise that you use one single browser tab only when booking tickets, in order to avoid problems with your transaction.

As part of Glastonbury Festival’s commitment to eradicate the touting of tickets, the Festival permits the purchase of a maximum of one ticket per person in groups of up to 6 tickets per transaction. Any duplicate orders will be cancelled. In the instance of a duplicate order being cancelled, the purchaser will be refunded less the applicable administration fee.

INTERNATIONAL BOOKINGS

All international ticket buyers must be registered in the same way as UK bookers. International ticket purchases can only be made using either Visa or Mastercard credit cards.

If you are not a UK Citizen but are currently in the UK, and have a UK registered credit or debit card and UK address, you can buy in the same way as a UK resident.

International tickets will be box office collection only unless specified otherwise. Please check the order tracker for details about delivery of your order.

An overseas resident can ask a friend who is resident in the UK to purchase on their behalf, using that friend’s UK address, or alternatively, a UK resident can purchase a ticket for an overseas resident as one of their ticket purchases – provided that overseas resident is registered. International ticket balance payments will be taken at the same time as UK balance payments: from 09:00 BST Monday 1st April until 23:59 BST Sunday 7th April 2024.

As with UK transactions, it is your responsibility to remember to pay your balance. Any tickets for which the balance has not been paid by 23:59 BST Monday 7th April 2024 will be refunded £25. A £25 administration fee will be retained. If you made a ticket + coach travel booking, then an additional £15 will be retained should you cancel your booking.

International tickets for those in the EU will be sent out by registered international post, unless specified otherwise. You can track your international ticket order via www.royalmail.com by entering your Track and Trace number which is available via See Tickets’ order tracker. To access the order tracker you will require your email address and booking reference number. If it is likely you will set off for the Festival more than 28 days before the event commences, please select the option for ‘Box Office Collection’ when paying your ticket balance.

International tickets for those outside of the EU, tickets will be for box office collection unless specified otherwise.

GROUP BOOKINGS

Glastonbury Festival does not reserve group bookings. If you are planning to celebrate your wedding/handfasting/hen party/significant birthday/end of exams bash at the Festival, everyone in your group needs to register and purchase tickets in the same way as anybody else buying tickets.

TICKET ENQUIRIES

You can find answers to many frequently asked questions online in See Tickets’ Glastonbury Customer Support Centre here.

Once you have booked a ticket, you can access information regarding your ticket booking, including details of ticket dispatch, online via the See Ticket Customer Service Page using your booking reference number and email address or postcode.

ID

All tickets will be personalised with the passport photograph submitted by the ticket holder during registration. As long as your registration photo is of a good likeness, you do not need ID to enter the Festival.

Every ticket holder will be required to present their personalised ticket. Checks will be made at the gates. If you are not the person whose face is printed on the ticket you will be denied entry.

Children aged 12 and under, and teen ticket holders, must be accompanied by an adult ticket holder. If you are bringing a child aged 12 or under with you who looks older than 12 you MUST bring ID to verify their age.

Anyone under the age of 16 must be accompanied to the Festival by a responsible adult (aged 18 or over, who would usually be the parent, carer, legal guardian or other adult entrusted with the care of that child) who accepts full responsibility, at all times, for all under 16s attending under their supervision. Anyone under the age of 16 is not permitted to enter, leave or re-enter the Festival site unaccompanied by their responsible adult.

When booking a ticket for a teen aged 13, 14 or 15, you must select the ‘TEEN’ ticket option, and confirm that their parent or legal guardian has consented for their data to be processed.

Those who are aged 16 or 17 are allowed to attend the Festival unaccompanied, but we would strongly advise that this decision is made with the consent of a parent or legal guardian.

Glastonbury Festival operates a ‘Challenge 21’ policy for alcohol sales. If you look under 21, you will not be served alcohol unless you can prove you are over 18 – by presenting ID, or by wearing a ‘Challenge 21’ wristband. Full details here.

Please note that some areas of the site, particularly front-of-stage barriers and late-night areas are unsuitable for children. This may include adult content and crowds.  Pushchairs and trolleys which may impact on crowd movement may not be permitted in these areas. Some late night and screening facilities may have age restrictions for entry. Those wishing to attend should bring suitable ID as proof of age, and parents and responsible adults should ensure that all restrictions are adhered to. For films classified as 18, a ‘Challenge 21’ policy will apply.

DATA PROTECTION

Glastonbury Festivals Ltd (registered company number 02737866, together with its event organisers, Glastonbury Festival Events Limited, registered company number 04348175) and “See Tickets” (The Way Ahead Group Limited, registered company number 03554468) are committed to protecting your personal information.

The personal information provided as part of each registration will be stored and processed by See Tickets (the data processor) solely on behalf of Glastonbury Festivals Ltd (the data controller) for the purpose of notifying you when tickets for the Festival go on sale, processing any booking you may make for Glastonbury Festival and printing any tickets you purchase with your personal details and photograph, to ensure that any ticket you purchase can only be used by you.

No information collected through registration will be offered for sale or made available to any third party.

Your details will be retained for future ticket sales, so you do not need to submit a new registration each year, however we would advise that you check your registration details annually, and prior to making a booking, to ensure that all your details are up to date, and your photograph is still a good likeness. In order to do so, please make sure the email address you provide is one to which you have long term access.

To delete your registration, please visit glastonbury.seetickets.com/registration/lookup.

Please note this is a separate database to the Festival Newsletter. To unsubscribe from the Glastonbury newsletter mailing list, simply click the link at the bottom of any newsletter email or follow the link to subscribe or unsubscribe here.

For more information, please see the Festival’s Privacy Policy.

Further information – BSL Version

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